Recurly

““We made a decision to partner with Recurly early on that was born out of necessity, speed, and simplicity,” Hayne shared. “We've been very encouraged that that decision was the right one long term, because it’s allowed us to scale and evolve alongside the platform.””

““​​As our business has grown and the volume has increased, our relationship with Recurly has only strengthened. We've been able to provide valuable feedback and guidance on the roadmap, sharing what’s critical for our needs,” explained Hayne. “In turn, Recurly has consistently partnered with us, offering thoughtful solutions and support to help us succeed."”

““We really focus on developing features that make the Nuuly experience better, because, at the end of the day, the best way we can retain customers is by continually improving their experience.””

““As the business grows and expands into different types of customer experiences, we've been able to use Recurly’s capabilities to support those initiatives,””

““Recurly has developed its product to be highly extensible,” said Hayne. “For The Thrift Shop, Nuuly manages the shopping experience, but when it’s time to transact, we push to the Recurly platform to handle the payment.””

“"Recurly helps us streamline the process by confirming UPS drop-offs in real-time and triggering the next box to open, ensuring a seamless experience for customers,"”

““Throughout the years, Recurly has been a fantastic partner.””

““Recurly is stable — it’s consistent. That's incredibly beneficial for us,” he said. “The product is consistently there and does what we need it to do.””

““Lucid went from nothing to running its business in 180+ countries, with over 100 million users worldwide and 99% of the Fortune 500 as customers — all powered by Recurly.””

““We couldn’t have grown if Recurly couldn't support us.””

““We use Recurly for all of our payment retries ,” Wellman said. “Recurly uses its AI to determine when and how many [times to perform payment retries] — and honestly, that's something that we don't think twice about.””

““Honestly, it works so smoothly that I don’t think about it much. It just does what it’s supposed to, which is a great thing.””

““It allows us to accurately manage customer purchases across both B2B and DTC channels, ensuring correct billing for both use cases.””

““One of the biggest advantages of Recurly is that it brings everything together in a single solution,” said Wellman. “Through one partner, I can collect payment methods and store that information in a PCI-compliant way. You can manage subscriptions, invoicing, renewals, dunning emails, payment retries, payment gateways, etc.””

““So, the challenge was really about ensuring we had a solid foundation for subscription and payment management to provide a seamless experience for our customers.””

““Recurly's been one of our easiest relationships, because we get so much value out of our Customer Success Managers,” Krouse shares. “They’ve been really good about partnering and figuring out how we can make something work, so that it doesn't put quite so much on us to constantly ideate.””

““Having the ability to customize the dunning strategies based on the type of plan has been really helpful for us,””

““The pause feature has been a really successful component of our philosophy to ‘make it easy and keep the customer first,'””