respond.io

“Wir wollten kein weiteres isoliertes Tool, wir wollten etwas, das tatsächlich mit unseren eigenen Systemen kommunizieren kann. Die Möglichkeit, diese Verbindung selbst über die API aufzubauen, bedeutete, dass unsere Gästegespräche und unsere Buchungsdaten endlich am selben Ort liegen, und unsere Agenten nicht mehr Informationen von zwei verschiedenen Bildschirmen zusammenfügen müssen.”

““We didn't want another disconnected tool, we wanted something that could actually talk to our own systems. Being able to build that connection ourselves through the API meant our guest conversations and our booking data finally live in the same place, and our agents aren't stuck piecing information together from two different screens.””

“我们不想要另一款各自为政的工具，我们想要一个能真正与我们现有系统对接的解决方案。 通过 API 自行建立该连接，意味着我们的客人对话和预订数据终于存放在同一处，座席不再需要在两个不同的屏幕上拼凑信息。”

““No queríamos otra herramienta desconectada; queríamos algo que realmente pudiera comunicarse con nuestros propios sistemas. Poder construir esa conexión nosotros mismos a través de la API significó que nuestras conversaciones con huéspedes y nuestros datos de reservas finalmente viven en el mismo lugar, y nuestros agentes ya no tienen que ensamblar información desde dos pantallas distintas.””

““We were really struggling to handle the surge in conversations on WhatsApp but the solutions offered by respond.io addressed more than just our initial problem. Respond.io allowed us to scale up our sales and support teams, reply to customers on different channels from one place and speed up communication. Our sales skyrocketed as a result.””

““The flexibility of respond.io’s solutions allow us to customize the platform’s use for our specific needs. I really like the ability to request and upvote desired features. It shows that respond.io wants to understand users’ real-world needs and charts its path forward according to genuine feedback. I’ve recommended the platform to friends and peers, which is high praise indeed.””

“Since we switched to respond.io, stability has not been an issue anymore. Plus, the platform is very rich in features compared to our previous messaging platform and to other solution providers in the market. It’s definitely one of the most reliable options.”

“Respond.io has revamped the way we operate at E4CC and the results speak for themselves. One of the things we really want to highlight is the support we receive from our Customer Success Manager at respond.io. Our journey with the team so far has not only been productive, but also a very pleasant one!”

“Thus far we have connected seven companies to respond.io including ours. In our particular case, we use respond.io for our support center. We regard respond.io as a smart solution with an easy-to-integrate API, which allows joining multiple messaging channels under a single platform, and building Workflows without programming. Respond.io propels our clients’ businesses, adding value to every customer-company interaction.”

“We were looking for an easy-to-configure tool that could consolidate our different communications channels. Respond.io and 360dialog offered a better proposition than the other solutions, with quick and easy onboarding. In addition, we like the way respond.io has developed over time. They have taken into account proposals from the entire community and implemented them, creating a truly excellent tool.”

“Respond.io is an innovative company that has boosted our interactions with clients in a way that wouldn’t be possible with other platforms. Now we can broadcast WhatsApp messages at scale, which was impossible before. The vulnerabilities we had in the past are long gone: No more lost conversations and no more agent restrictions.”

“In a time of crisis, Bella Piel saw light in the darkness and spotted an opportunity. Our approach during Covid-19 accelerated our growth by 5 to 10 years. Getting here wasn’t easy, but today we are certain that we made the best decision by choosing to work with respond.io. The company not only understood our main objectives, but also developed specific solutions for us that addressed our current goals, as well as Bella Piel’s prospects for the future.”

“Respond.io drastically reduced the number of platforms and clicks it takes to get things done through its integrations and automation. I’m positive the latest solutions in the market are being implemented here. Since we started working with a Customer Success Manager, I’ve also received quick and effective solutions to problems. I’m definitely satisfied with the quality of customer care.”

“Our cost per appointment booked has dropped to only $20-30, an amount that’s practically unheard of in this competitive industry. Respond.io’s support has been a gamechanger. Without any programming experience, I was able to set up complex workflows and AI Agent prompts. We’re about to start scaling hard and respond.io will enable us to do just that.”

“Respond.io helped us scale our business and grow at a rapid rate. It reduced the complexity of our operations so that we could answer student inquiries quickly while improving response quality. It was the key leading to our recent successes.”

“Putting AI in front of our customers was a risky call; one insensitive message could cost us the trust that took years to build. But once we’d set up respond.io’s AI Agent and tailored its voice, patients started engaging with it naturally. Two of them even asked which AI we were using because they wanted it for their own businesses.”

“Respond.io’s AI Agents answer and qualify leads on every channel and push clean, structured data into our CRM automatically. For a clinic managing patients across 34 channels, that omnichannel consistency makes the difference between a lost lead and a booked procedure.”

“With respond.io, WhatsApp became a true performance channel. Multilingual routing and an AI Agent let us handle volume without sacrificing quality, and targeted broadcasts delivered a 42.5x ROI.”

“I like that respond.io lets us design the exact workflows we need. For instance, we escalate clients with complex needs so discreetly that customers don’t realize they’re speaking to another dietician. These are high-value clients. Talking about medical conditions can be distressing and we want them to feel comfortable. Working with a Customer Success Manager helped us quickly achieve the customer experience we had in mind.”

“We’ve been using respond.io for 5 years now and the platform has grown tremendously over time. We haven’t implemented newer tools like Workflows automation but we’re interested in its potential. Right now, one of the features we rely on heavily is the Dashboard, which gives us all the key insights and short and long-term trends we need to help us make decisions.”

“I regard respond.io as a young, lively and dynamic company, always innovating and improving its product. Not many platforms I work with update me every few months with new features! Plus, I’ve always loved the possibility to contribute to the product’s direction through Canny. In fact, I’ve requested many features that ended up coming to life.”

“Upon signing up to respond.io, contacting the customer support team remained exceptionally easy. Special appreciation goes to our dedicated customer success manager, who provided invaluable support. Additionally, other members of the customer support team consistently demonstrated readiness, promptly addressing my queries and efficiently troubleshooting any issues encountered.”

“Respond.io provided a scalable, flexible and reliable chat solution during our hyper-growth stage, allowing us to support thousands of recruiters daily. Its advanced technology facilitates stable and efficient conversations with our team, which enables recruiters to optimize their recruitment processes and inspires confidence in our platform.”