Route

“it’s truly a joy teaming up with a company whose values align seamlessly with ours, prioritizing customer satisfaction. Working with Route has been a breeze – the integration is seamless, and their support is always there when we need it!”

“When you grow as fast as we have, Route helps us refund and reorder with scalability. Route has been one of our most successful programs that we’ve brought to Wellbel on so many levels. It’s efficient. It’s seamless. It’s supportive. It meets every need that we have for our community because we don’t have to handle customer issues on a one on one basis. That’s critical when you’re growing as quickly as we are.”

“With Route, there’s only upside. They’re going to save you money. They’re going to save you time. When customers are happy with how our community experience is going, they continue to spread that word.”

“It has been game-changing to give customers reassurance about their package at any moment — and to help give them confidence that the gear is going to be there for Timmy’s birthday. That feeling of relief is really impactful for the customer experience.”

“Based on total units generated, Route is the #1 item that we sell, and the customer experience has been exceptional since we launched with Route. Because we can help our customers know where their packages are eight steps away and protect their orders, we’ve been able to break into the upper echelon of outstanding customer experiences,”

“When you order something online, you need to know where it is at all times. That is what Route has provided for us. Route is a natural fit for us, and it is as much about the customer experience as it is for our staff experience. Our customer questions have gone down nearly 75% since we’ve added Route.”

““Thanks to Route, I haven’t heard from my customer service teams for several months now about dealing with UPS. I used to hear about it daily””

“That level of experience sometimes seems rare in the tech and ecommerce world, but I feel it with Route.”

“And I’ve loved the time and cost savings for myself and the business. Route has allowed us to focus on creating a next-level experience and brand, and it makes us the problem-solving heroes in the eyes of customers.”

“I’ve never felt more supported than I have with Route! Not only has its tech helped solve huge challenges, but there is also a strong community aspect to the partnership. In addition to drastically lowering support demands, I truly feel the Route team is here to help me grow and succeed every step of the way!”

““Route continues to save us time and energy. When problems arise with packages, we are now able to offer a solution for our customers.””

““The response for any concern will be immediately addressed and taken care of. Thank you Retrofête and Route. With confidence I look forward to purchasing beautiful pieces by Retrofête. Thank you so much!””

““Route relieves a lot of pressure from the Retrofête customer service team. It actually creates a concrete solution for any shipping problems and shifts the blame away from our team and the carriers when something goes wrong in transit.””

““I know we can turn to Route for any customer service inquiries. When a customer reaches out and they have Route Shipping Protection, it’s a very seamless process to get any package issues handled. Whether they want a refund or a replacement, we know they’ll be taken care of,””

““Our customer service associates were faced with many issues regarding stolen and lost packages. They had to deal with a lot of back and forth communication between customers and shipping carriers to provide updates on the whereabouts of their package. Packages would leave our warehouse on time, but get lost by FedEx or UPS, and unfortunately our customers did not know this. All parties were frustrated,””

“I love working with Route because it gives my customers the option to choose green package protection at checkout, which reduces carbon emissions.”

“Route has saved a lot of time for us, and our customers, so we can all focus on what matters most.”

“SInce I barely have to work directly with customers anymore,  I have more time to work on other projects that help grow our business: Marketing campaigns and product launches, etc… such as our upcoming collection at Saks Fifth Avenue!”

“Having the package protection has helped customers feel greater security, especially around the holidays or with larger, pricier orders.”

“We now have much less inquiries coming in since customers can self-serve in the app if they run into any questions or issues.”

“We were so excited to find Route. It was just what we needed, when we needed it.”

“Once we found Route, it helped make our life as a small, growing business so much easier. Route has eliminated the need to hire customer support help, and now that we no longer have to deal directly with a rising stack of customer issues, we can focus on larger business initiatives.”

“With Route, we’ve not only reduced refunds but also turned returns into revenue with peer-to-peer exchanges and resale. It’s a game-changer for both our business and sustainability efforts”

“We were growing quickly, but so were our returns. We needed a way to reduce refunds, lower shipping costs, and provide a better customer experience without compromising our sustainability values.”

“"We’ve seen about a 20% reduction in cases involving customer confusion around the returns experience since launching Frate. Making the right solution easier to find has had a huge impact on our support volume."”