Sangoma Technologies

“Communication [with Sangoma] is outstanding. From sales to support they always address my concerns and act quickly on them.”

“This system is very user friendly. My supervisors and my agents have a very small learning curve to be proficient with this system. There are no conflicts with any of our other software systems. The overall value for dollar has been impressive. I have worked with systems that were far more expensive but did not have the functionality and stability of Sangoma CX. The initial start up cost was significantly less than other systems I have deployed. The monthly costs have enabled me to keep my costs lower than most BPO options, while still being able to provide world class service.”

“This system is proving to be one of the best I have ever used in my 15 years of managing call centers.”

“Customer service has improved greatly and we have a much higher rate of connected callers than we did before. We have reports we can run that help us with quality control, figuring out problems and showing us areas for improvement based on call behavior. We had no way of knowing when calls were dropped before, or how many times someone called, or how long they were left on hold. We can track all of that now, thanks to Switchvox.”

““It has been easier to execute than I ever thought possible for such a high tech product,” Doppmann says. “Not only is Switchvox flexible and expandable leaving us plenty of room to grow, but it has cut costs drastically, which was one of the main objectives of the project.””

““Of course saving money can never be underrated,” continues Truran. “I know for certain that we have saved several hundred dollars per month on equipment and leasing fees with our new Switchvox Cloud phone system.””

““Switchvox Cloud lets you take your office with you when you are traveling, no matter where you go,” says Truran.”

““Having these features help us analyze our call volume and make better staffing decisions.””

““Another benefit that we really enjoy are the call reporting features,” says Truran.”

“Sangoma’s products have allowed us to provide solutions for all companies that need (fixed) operational communication, such as railways, public safety, police, fire brigades, 911 and airport navigation.”

“These VoIP gateways are the perfect solution for our customer Infrabel who have track side analog phones up to 12 kilometers distance from IP-based network and experience high interference due to EMI when trains pass by. These Vega VoIP gateways helped us win a tender in 2016 to replace all old track side analog multiplexers for Infrabel.”

“If it can’t wait until regular business hours, I can call people back from my cell phone,”

“I also like the mobility feature and the fact that if I’m out of town or we are closed for a holiday or a weekend, all I have to do is hit the ‘notifications’ button and Switchvox sends me notifications, and I can tap into the system and check my voicemail and email,”

“With Switchvox, a fax comes in as a digital file and I can go directly to the information I need and discard the rest. It also eliminates coming in the next morning to all this paper on the fax machine that came in overnight,”

“The first call I made was to my daughter who said the difference in call quality was like daylight and dark.”

“We’re excited to spend time on learning more and introducing the features to our users. What we do know is how easy it has been to grow and expand with this system.”

“Now we’re under one percent. And the support and maintenance has dropped dramatically because there are fewer boxes to worry about. With FreePBX we can support our devices, update software and manage holiday scheduling for each region. It used to take four people to manage our phone systems. Now we can do it with one.”

“Now I never have to worry because the phones are registered to both the primary and the backup at the same time. The model works perfectly, and we never miss an inbound call.”

“We like SIPStation because we don’t need to maintain or keep an eye on it. It’s one less thing to worry about in our busy schedules”

“We found PBXact to be a better solution than FreePBX because it comes with a lot of features and it’s easier to support. It is also the best value we saw compared to some of the other solutions we looked at.”

“We chose to partner with Sangoma because it offered the ideal solution—robust, secure, and reliable. The exceptional tech support during the early stages and proof-of-concept phase gave the end user complete confidence in the solution.”

“Once the transition is complete and we are no longer paying line rental and maintenance for the legacy equipment, I believe we will realize a significant reduction in costs, estimated at around 60 percent.”

“We transitioned our Customer Information System to deliver audio messages over SIP via Asterisk.”

“We also have many more options available to us with regards to integrating various software packages with Asterisk.”

“We are no longer capacity-bound regarding the number of lines that could be provisioned,”