Sharetown

“We tendered five or six different returns to you guys, and you called the customer, picked it up, all done within 10 days,”

“We haven't had a single complaint, we've had nothing but positive feedback from customers and from internal customer service teams that love using Shared Town.”

“The original process we had was taking one to two weeks. Now it's a matter of days and the customers are happy about it,”

“"Treat your reverse logistics with the same strategic importance as your outbound shipping. The 'keep everything' policy, believe it or not, isn't a free solution; it's a 100% loss by default and ignores the customer experience. By investing in a true returns partner, like Sharetown, you're not just recovering value from the product itself. You're protecting your brand and building trust with your customers during a critical post-sale moment."”

“"Our finance team is very strict about how we reconcile these payments. The current nature of our contract has saved a lot of time and headaches for me."”

“"We've significantly streamlined our reverse logistics process, thanks to this partnership, reducing the manual effort required by our team by nearly half," Harper shares. "A big part of that was not having to manage that inventory after it left our possession."”

“"The goal for us is to always to create a better customer experience, and the part that a lot of people get wrong is that post-sale support, especially when it comes to returns."”

“"We probably went from me hearing... five to 10 times a week, something that's been delayed and a customer complaining or escalating internally to now, I hardly hear about it at all on the reverse logistics side."”

“"We've seen a dramatic improvement in value recovery," Harper adds. "Sharetown has helped us multiply our recovery rate several times over compared to our previous model, allowing us to recover a meaningful portion of an item's original value."”

“"For the customer, the return experience is defined by speed," notes Harper. "Our pickup times have dramatically improved, going from what could be over 21 days to consistently under 7 days. That speed is crucial for customer satisfaction and reduces friction in the post-sale experience."”

““As we scaled, our existing returns process became unsustainable. We often had to choose between writing off the product entirely or paying our carriers expensive one-off fees for pickups, which could run into the hundreds of dollars and erase any chance of recovery.””