Siena

“Been nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.”

“This is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.”

“Siena Copilot has been really helpful for our agents. It helps the whole team reflect our brand's tone—brighter, lighter, and more on point.”

“Siena has not just optimized our CX workflows, but has become a key driver in our ability to deliver exceptional customer experiences, especially during peak seasons.”

“Having a flexible resource like Siena means we can address a high percentage of tickets during our busy season without adding undue stress on our team.”

“"Siena enables brands to take advantage of expanding chat capabilities and provide a scalable customer experience. You can also monitor her at a high level and detect any trends. Siena meshes really nicely with a human touch — like a true extension of your team."”

“"Energy is really personal to people, so we wanted to replicate that with a very personal, friendly brand. Our internal CX team nails this, but as we grow, it’s a bit challenging to scale that personal touch. Once we discovered Siena, she allowed us to elevate our brand voice and do so at scale."”

“Siena truly lives up to what the team said she’s capable of. Plus, the user interface and rollout experience were outstanding all around. Siena is easy to understand and work with, and we were able to implement her smoothly from day one.”

“Verb grew online for many years with a phenomenal customer experience front and center. As we’ve scaled, we now partner with Siena AI to continue to power and improve that excellent CX that’s key to our brand.”

“Customers now receive responses from us right away, so they're more eager to buy because they have all of the information they need. Plus, not only are Siena’s responses immediate, they're also on-brand and value-driven.”

“Siena knows our products and our voice now, so she gives our customers a lot of value — and they react so positively. They think Siena is a person and feel like they can trust her.”

“Working with Siena ensures every customer inquiry is taken care of. As we scale, I don't have to worry about the increase in customer questions because Superfoods is so well-supported by our Siena personas.”

“"For businesses that fluctuate like us or any business period, it's freeing up time to do the more important things, like escalations," Miles explains. "If you can't get out of the weeds ever, then you can't really accomplish moving to the next level."”

“"With Siena's support now we can reallocate that bandwidth and time," explains Kelsey. "That extra time frees up Miles and Christina's efforts to be able to refocus on other types of optimization work we want to do across CX."”

“"As someone who was against AI before, I see the need and the positive effects of AI. I think it gets a bad rap because we think AI is going to replace humans. But it can be used to actually organize humans."”

“"The ease of iteration was impressive. If we needed something, they'd say, 'Okay, let's figure out if we can make this work or design something differently with you.' It's like creating these relationships before we all blow it out of the water and become billionaires."”

“"Shout out to that entire team," Kelsey emphasizes. "I work with a lot of various vendor relationships, and I would say Siena has been the most hands-on in terms of helping us with implementation. Having that Slack channel is huge. The dedicated support that we've gotten from your team has been really valuable."”

“"Being able to provide round-the-clock responses has been incredibly valuable," explains Kelsey. "In times when people reach out when there isn't anyone online, it's amazing that now we have someone there who can help answer those questions during off-hours."”

“It's the perfect solution for traditional ecommerce brands in this arena. Because it really does everything that it says it will.”

“Siena has helped massively turn the CX team into retention drivers of the business,”

“It is the easiest, most human, lightest lift AI tool that covers every CX channel you need.”

“It's been great to work with the Siena team," notes Kellianne. "You guys are really paying attention to the feedback that we give you. It just feels like you are really paying attention to the bigger picture and not just answering tickets, but really gathering all those details to improve.”

“"Siena analyzes every conversation to identify customer needs and suggest solutions beyond what we expected."”

“"Taking the Bold Swing: Bad Birdies' AI Revolution with Siena AI. At Bad Birdie, 'We didn't come here to lay up.' That's why we went all-in on generative AI with Siena, achieving results that others only dream about: 70-80% automation rates that transformed our operations, customer satisfaction soaring to nearly 90%, and dramatic reductions in costs that fuel our continued innovation."”

“"If there is an error, it's so easy to adjust. Just go into the conversation, put a down thumb, here's what went wrong, and it suggests how to fix it, and then you can run a playground test."”