Sofigate

“Sofigate’s method is very clever because it makes iterative progress possible. The competences map made it clear to us that we were not in a rush to change everything at once. This insight enabled us to prioritise development. For example we saw a need to focus on optimising our logistics, and now we were able to initiate a new vehicle routing system even though we have not chosen our next ERP yet”

“An external partner such as Sofigate is essential when sounding out the field. Sofigate challenged us in just the right way and knew how to ask our staff just the right questions regarding ERP functionalities”

“The way Sofigate facilitates a project is not how a traditional IT consultant would do it. Their model forces one to see technology through the eyes of business. The practical outcomes of the Business Technology Design work, such as the competences map and the ’strategy worm’, managed to lay out the changes needed by our business in a smart and unconvoluted way. This fired up the imaginations of our senior management and helped them to realise that an ERP project is not an IT endeavour, but a business transformation that touches the entire company”

“Sofigate challenged us in just the right way and knew how to ask our staff just the right questions regarding ERP functionalities.”

““Now everything is going swimmingly! We always receive genuine and transparent customer service. Sofigate experts have never tried to sell us a ‘pig in a poke’,””

““These innovation workshops and demos are a great benefit for me, they help me see the possibilities of the platform even when I am not – nor do I want to be – the best ServiceNow expert””

““With Sofigate’s help we can better develop our processes. Their experts also help us develop the ServiceNow platform and constantly make better use of it””

“– We had already formed a strong relationship with Sofigate before this project. They had taken part in developing practices and processes in our IT service management and initiated ServiceNow solutions for us. We simply wanted them to do the same job for us as they did for our IT, says Mosell.”

““We paid great attention to governance and roles when building our service management. Sofigate supported us map and build the basic ITIL processes. Their experts also helped us make sure ServiceNow supports these processes. As a result, we gained an evaluation system that can ensure we get value for the money spent on the FM service provider. Now we have a possibility to better measure our FM services. We can see what they produce, at what level, and with what response times. As a result, we can also improve our services easier in the future”, says Mosell.”

“– We have been impressed by the efficiency that Sofigate showed us. Johan and the team have done a fantastic job in record time, just seven weeks, says Mosell.”

“– With the new solution in place, we can increase flexibility and efficiency. Finally, we have a tool with which we can break out different parts and can measure what the Facility Management providers do. This is something that increases customer satisfaction in the long run, which is the result we always strive for, says Björn Mosell , Head of Real Estate and Facilities at NCC Real Estate.”

“A huge advantage is the improved transparency of business figures, which allows better tracking and forecasting. Additionally, investigations and questions can now be resolved much faster, enhancing overall process efficiency,”

“The journey has brought financial clarity and better decision-making,”

““A crucial part of the work was to align transformation goals together with the management team and understand if there are any gaps in readiness for the upcoming change. We now know where to focus our efforts and what alternative scenarios we can consider,””

““The design resulted in an agreed view of the business capabilities needed for the future, with everyone being on the same page about the prioritisation. A practical roadmap was created together, considering available resources and better use of current technologies, as well as new technology to support processes even better,””

““The most important thing in this project was not the result, but the whole prosess was an excellent journey for our management team. The project was led with great professionalism and was well facilitated. We got clear guidelines for the future from this process,””

“Now that our IT backbone is in order, we are able to concentrate on our core business. By having an external partner like Sofigate to take care of the basic IT, we can direct our resources and our workforce on developing and growing our company.”

“In their previous home organisations, some of our staff had grown to believe that IT-related things are cumbersome and difficult. They have been positively surprised by how easy it is now to deal with IT support. They can even get assistance in small daily tasks like installing applications onto a new smartphone if they need such help. This has freed them to focus on what they do best,”

“Sofigate’s Toni Christiansen is our Service Manager and he is now like one of our own. I can ask him anything at any time – and he also proactively brings issues to my attention. And one thing I appreciate is that Toni and other Sofigate folks are not ‘yes men’: they challenge us in a constructive way.”

“The pace of progress was frankly amazing. We started work in November, and were ready to switch from our old disparate legacy systems into our own unified environment at the beginning of January. IT companies do not always have the best reputations when it comes to sticking to schedules, but Sofigate have proven themselves to be reliable both with schedules and with budgets.”

“Sofigate’s approach was just the right fit for us. The network-like model of ITBaaS means that we reach benefits of scale that are usually only reserved for bigger companies, and we acquire a level of competencies that would be difficult for us to attract in-house.”

““It was great to see how swiftly the system and new practices were implemented. Co-operation with Sofigate was excellent, and we’re excited to start utilising a new solution that supports our strategy,””

““Working with Sofigate’s team has been easy. The project was well planned, so it stayed on schedule and within the estimated budget. The responsibilities were clearly defined and Sofigate’s team was highly skilled, which in turn made our project management and work easier,””

““Secondly, the digital aspect forms a major part of our strategy. It is everywhere: in smart loaders, digital service manuals, online sales channels, and much more. The investments we made in a rejuvenated IT infrastructure, new capabilities, and modern ERP are key in enabling our business to grow further,””

““First of all, our internal culture towards IT has changed. Because the staff now have the latest modern tools at their disposal, they feel more motivated than before. Whereas previously our technological environment posed certain restrictions on innovation, the new environment enables and encourages our people to come up with new ideas and take them forward,””