Statflo

“Since we've introduced Statflo, it has increased our productivity in the field. We're now doing 12-13 additional boxes per month , plus, our accessory business has grown tremendously when you look at the attach on each of those.”

““We really want our messages to set us up for the journey of them being a forever customer. Essentially, what we really want to do is establish that rapport with the customer from the very beginning… and then as we go through the journey… we are frequently reaching out to them to establish not only communication, but to just make sure they're a part of the journey with us. They know our store, they know our location, they know who we are. They know we are the people that are going to answer their questions and be proactive with offering things as we see solutions that best fit them.””

““We use [Statflo] more as a strategic plan of communication. That way we establish something called a journey communication. So what I like to do is to look at it as it's not just ‘here's a promo’, it's not just ‘come to the store’. We like to make it more of a communication type flow. And Statflo allows us to enable that flow. When [a customer] sees their thread of messages, it doesn't look like it's a junk message that's getting in. It looks like it's a real relationship that we're building with [them] to touch base on different aspects that would benefit them.””

““One of the major reasons Statflo stands out in terms of compliance is the team handles all the legality behind sending the messages, which is important for us, because that's something that we just don't have to worry about…  [We] never have to worry about it on our end, a customer won't be reached out to if they're on the list that they should not be reached out to. It helps us avoid all the legal issues and legal problems to make us more profitable. We want to focus on making money, not spending money on legal concerns.””

““During iPhone launch, we teamed up with Statflo, [and they] helped us create an iPhone campaign that led to a large number of appointments, anywhere between 5 to 6 boxes per store, and our conversion rate was between about 3 to 5%. Statflo helped a lot.””

““Before Statflo, we didn't have a reliable way of reaching out to our existing customer base. It was very, maybe outside the store, maybe handing fliers. But Statflo allowed us to be more centralized… We want to average somewhere north of 250 appointments over a week. And the only way to do that is by consistently reaching out to our customers, staying on top of the software, being timely with when and how we communicate, and especially with the messages that we specifically send out to customers.””

“As staff understand, it is a means to drive traffic. And the other piece to this is that it's our retail team that's doing it. It's our retail team using their downtime in the stores…When we got Statflo, we empowered them to move customers forward and make their own way. And when you incentivize it, you gamify it, it only just creates this amazing synergy within the team and it yields these great results.”

“There's months where 40-50% of our sales are a result of our Statflo outreach.”

“We ended up setting a record for the most number of calls in November of 2023 despite being the busiest that we'd ever had been. We ended up setting a record for market share. We ended up setting a record for phones sold. It was the greatest month that we ever had.”

“The real goal is to create that experience that's worth revisiting. And so when we call, there's always an opportunity for a discount that we can provide or a rate plan change that we can make that can make their lives a little bit easier or just the understanding of where they're at for their bills.”

“Not only did we see an impact on customers coming back to buy with us, overall upgrades went up in general… We've really found a lot of different opportunities with Statflo to send personalized messages to the customer that ensure they can come back to us, creating that retention.”

“Before we started using Statflo, our retention rates were underwater. When we started sending those messages and making those phone calls, we saw an immediate impact on customers coming back to buy with us… There is a direct correlation between money in our pockets and the outreaches that we've made to our customers. And just from a pure retention standpoint, we’ve been able to increase our overall retention by 15 points since we started using Statflo, and that's on a consistent basis.”

“For a company that's never used Statflo before, this program is going to revolutionize your engagement with your customer base. Because if you're not doing it right now, you don't know how your customers feel, you don't know what they're doing for the next twenty-four months. They just kind of, ‘Here, I did my transaction. Out to the wilderness you go. I hope they come back.’ So you really have no strategy for retention.”

“I think that Statflo has been really quick to help us pivot, augment and actually enhance what a carrier-driven campaign could look like. And I think that the speed in going to market with that campaign is always going to be far quicker with the dealer.”

“Statflo takes what those tenured reps have, a tremendous amount of customers and repeat business, and distills it into a platform that we can roll out across a hundred sales reps. And whether that rep is being onboarded or they’re getting their feet wet in sales or it's day thirty, they can understand the value in building their own book of business by using a tool that's centralized and ensures that all the customer data and interactions are accurate.”

“We know for sure it was the right thing to do and I wish we would have done a bigger list with more people. It's what our employees want and it's what our customers are saying in their responses”

“With Statflo, we now not only know if the outreach is getting done, we also know how it’s getting done. The visibility into the rep activity, not just in terms of the quantity but also the quality of the outreach, helps us to coach them better. That’s helped us to not just get the outreach done but also to improve upon it.”

““You’ve got to be engaged. You’ve got to have the data. And you’ve got to be able to make decisions with the data. If you’re going to do that, and make the investment, it will pay off. 100%.””

““We’re striving to create an experience where the customer’s lifecycle with us has very intentional touchpoints, where we can interact with our customers to create loyalty and recurring business.””

““One of the main things we look at is what’s called ‘ROI to Account Attempted’. That's a metric that says ‘we’ve contacted this customer at some frequency with texting and calling, did they actually buy something in the last 30 days?’....In the past, we’ve been unable to specifically target, ‘did this prospecting effort equal a sale?’, but now we can answer that, because we’re using Statflo.””

““It also looks great to the carrier because we show up and then sales go up instantly and they're like, wow, they want to do more business with us. So it’s awesome.””

““[Statflo] is a total game changer when we assume a location because otherwise we are just relying on the customer coming through the door…. Once Statflo is plugged into the [new] location with custom lists, boom, we’ve got thousands of people that we can contact today, which is amazing.””

““There is a toggle timeline section of Statflo that shows the conversation back and forth between the rep and the customer. Our leaders have the opportunity to sit down with [a rep] that might have a low ROI and look at [the] content; are they asking for an appointment, are they positioning the promotion where possible, are they getting that customer to come in the store? That is our ultimate goal.””

““The main goal is to find out what’s working well and identify reps that are doing great things and then replicate those great things across the organization…. And then to also identify people who are struggling. It’s a huge opportunity for us to come in, re-train and coach. We use a lot of metrics to do [this].””