Support Services Group

““At the beginning of the pandemic, our online business grew exponentially. This resulted in a sudden increase of support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don’t know how we would have been able to handle these volumes without them!””

“Support Services Group has been a long-time partner of Ancient Nutrition. They handle a significant portion of our customer service calls, inbound TV calls, and outbound programs. They have proven to be an excellent partner for our Direct Response Business. They are detailed, professional, creative, and their results have helped us grow our DTC business. We highly recommend their services.”

“SSG excels at adapting to our changing needs, whether creating a unique report to measure performance or adding a new feature to our customer-facing feedback site to enhance the customer experience. When our stores were not open for dining and experienced a vast shift to more online ordering, SSG helped us streamline our call categories to provide better focus and detail to our online ordering feedback. Through our many years of working together, SSG continually demonstrates flexibility, responsiveness, and dependability.”

“SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to stand up a new site during the pandemic in record time to support our customers’ requests. They demonstrated flawless execution and overcome all challenges to achieve full performance in 90 days which was validated through consumer CSAT scores that exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with.”

“Awesome results, team. Thank you so much for doing such an amazing job with our customers and a huge shoutout to the SSG team. We can't express enough how glad we are to have all of you supporting our customers and representing Crate in such a fabulous way!”

• LaunchSSG’s AI technologySSG’s AI technology reduces total cost of ownership for its clients.
• LaunchAgnostic AI SolutionsSupport Services Group offers tailored AI solutions.

Founded

1998

Industry

Administrative and Support Services

Sector (NAICS)

Administrative and Support and Waste Management and Remediation Services

Peer

Desort

Website

supportservicesgroup.co

Careers

supportservicesgroup.co/careers

Social

Facebook

• Pasig21 open roles
• Mandaluyong15 open roles
• Kingston8 open roles
• Waco6 open roles
• Hermosillo5 open roles
• Santiago de los Caballeros5 open roles

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Is Support Services Group hiring?

Yes. As of November 4, 2026, Support Services Group has 73 open roles on Metaintro. 26 were posted in the last 30 days. The most are in Customer Support (30), Operations Management (16), and Sales (7).

Where is Support Services Group hiring?

Support Services Group is hiring in Pasig, Mandaluyong, Kingston, Waco, Hermosillo, and Santiago de los Caballeros, with the most open roles in Pasig.

Does Support Services Group offer remote or hybrid work?

4% of open roles are hybrid and 0% are remote.

Who are Support Services Group's customers?

Support Services Group names 6 customers, including Crate & Barrel, Michael Kors, JOANN, SSG Europe, and Ancient Nutrition.

What skills does Support Services Group look for?

Its open roles most often ask for Microsoft Office, Customer service, Communication, Problem-solving, and CRM software.