talkieai

“Talkie has been a useful tool in reducing staff workloads and increasing our efficiency in answering calls. Patients are now able to submit refill requests, schedule appointments, and receive other vital information without having to speak to a staff member.”

“Our call center was struggling to manage the high volume of incoming calls. Now that we’ve got Talkie, our team is able to address patient requests and calls much faster than before. Every call is answered now.”

“Talkie.ai is a virtual assistant to my front desk team. That’s how I describe it to other offices. Nurses sometimes have assistants, doctors have assistants — but the front desk team doesn’t. Talkie is that assistant.”

“If you’re on the fence about trying Talkie I would encourage you to give them a try. I found them to be affordable, responsive, and creative in their problem-solving approaches to our business. The Talkie team is very knowledgeable about healthcare and very responsive to our needs and have been very willing to partner with us in a team approach to bringing AI agent service to our patient base.”

“Talkie had made a great impact on our practice. I find that the value is only getting better as we go along. It allowed our patients to be able to reach us 24 hours a day. We love the fact that our Korean patient is able to call and is able to get [AI] Rachel to speak in Korean. For all of my staff to be able to handle 100 calls a day, it’s impossible. But with Talkie.ai—not a problem at all.”

“We needed help when my front office staff was busy with calls so that patient calls did not go unanswered. I wanted to avoid having to add more staff and keep costs low. It took a little while for patients to be receptive of the AI agent but now have become accustomed to using it. During a recent period where I lost a front office person and my referral coordinator back to back, I noticed the call volume handled by the AI attendant had gone up greatly. It gave me peace of mind to know these calls did not go unanswered and to also know I was not missing out on these visits.”

“Before Talkie, our front desk was really struggling – they couldn’t attend the phones in a timely manner while also checking patients in and out. Now AI Sophie answers over a 1000 calls a month, which humanly we would not have been able to handle. Over one third of those are during off hours, so we would have missed out on all those patients. We were also able to let go of our answering service – so we actually saved money too.”