Deskpro

“Deskpro has been amazing for us. I would definitely recommend it to anybody who needs a powerful, customizable, and affordable help desk.”

“It’s great to see the software continuously evolving; it has significantly improved since we started using it.”

“Deskpro is so malleable and easy to customize. We've improved workflows allowing us to provide more efficient support to our customers.”

“When I signed up for the trial of Deskpro, the support team was very helpful, and quick at getting back to me.”

“Once we had decided to move, the Deskpro team proved to be a big help in migrating from our old Kayako help desk to the new environment.”

“It's been a really good move. I can't fault Deskpro.”

“We don't have to train the staff as much - and just use Deskpro instead of doing a three-day training course.”

“The interface is so useful and easy to understand, Deskpro is one of the easiest help desk softwares I have used.”

“The integrated live chat is really handy. If clients have a quick question we can reply straight away, it works really well.”

“Deskpro works really well. For day-to-day ticket management, it's brilliant – we added in some custom fields allowing us to configure it exactly as we needed.”

“We got everyone set up in the system really quickly. It just pops up in the morning and away we go.”

“When we looked at Deskpro it was just such a great price for what you get. We are able to customize it brilliantly for our requirements.”

“When moving from a free product to a paid-for product the expense needs to be justifiable – you need to be sure you’re getting value for money.”

“We used Spiceworks (a free solution). It was full of adverts and didn’t offer a lot of flexibility.”

“The support from Deskpro has been brilliant. We get responses really quickly and have managed to resolve all our issues.”

““We talk to our peers regularly in higher education. Without question, we would recommend Deskpro to other universities. We've found a sweet spot that really drives customer service over metrics.””

““Being able to search the chat, tickets, and knowledge base articles gives us an overview of all of our content in one place. Coupled with deeper reporting, has allowed us to actually find out about our community and tweak the way we work to serve them best.””

““Nothing falls through the cracks, you see the conversation back and forth, and you don't have to worry about who's working from which system and who responded to what, so that's been a great help in terms of speeding up our response time and giving us a good accountability of accuracy.””

““Deskpro is a lot easier to navigate, it's a lot easier to see different teams' tickets, a lot easier to see what I need to work on, and help other agents with their tickets as well. There are a lot of settings in Deskpro that help make everything an easier process.””

““There are benefits to using Cloud, but we needed a solution where we could host and store our own data on our own servers. The rollout of Deskpro self-hosted was smooth and we had no problems getting it set up and running.””

““As a company Deskpro was very willing to work with us. They worked with us on the extra support contract and went to great lengths to make us comfortable during the sales process, and that makes a huge difference to our confidence using the product across the whole University.””

“"Deskpro stood out with its simple user interface, flexibility, ease of programming, and configurations. Our agents loved the overall look and feel of it."”

““on the customer's end the experience is good and modern especially compared to other solutions available.””

“"I like that the DPQL is similar to the SQL language for generating a query, so it’s not super complicated."”

““We enjoy the fact that we can track the time the ticket is open by an agent or by a customer, it’s an interesting metric and we can show this to our customers.””