Thought Industries

“Having such a complete and thorough customer training process means more successful customers, which really helps Onshape improve our retention efforts.””

“Thought Industries has given us great insight into how our customers become educated and understand Onshape’s key differentiators. In turn, they become spokespeople for us just in learning about how awesome Onshape is.””

“Before we implemented the learning center in Thought Industries, we were only able to serve dozens of customers at a time. Now, we’re able to serve thousands.””

“We’re now able to build custom pages and create a branded look for our business customers. Since turning to Thought Industries and giving our business customers access to self-manage their courses we have doubled our subscribers.””

“For the first time, students can see their full training history in one place, which is huge for us. We’ve always had disparate systems for enrollment, grades, and course delivery. The opportunity to bring everything into one location is amazing. It’s hard to explain how valuable that is to us.””

“We are dedicated to serving our customers and know that the content we provide impacts their future success and safety on the job. With Thought Industries, we can provide our training in so many different formats to create engaging and meaningful content. We’re able to be so much more agile in how we deliver training to empower and support our customers.””

“With Thought Industries, we got the level of support, the intelligence and the involvement we needed for this project.”

“With our previous learning system, we weren’t getting the results we hoped for in terms of customer education. We were always running behind. With Thought Industries, we now work with not just product experts, but also thought leaders in the customer learning space, which makes the world of difference.””

“We’re very proud of the launch of our learning site. Switching to this hybrid model where we’re offering online training as a barrier to the live in-person training came with a high risk. We’ve been impressed to find that this hasn’t had a negative impact. In fact, after taking the onboarding course, we’re having more focused conversations with our clients around their specific use case instead of basic feature introductions.””

“Maintaining our 100% renewal rate and reducing our time spent in live training was crucial to our new approach to customer training. With Thought Industries, we’ve done both – maintained our 100% renewal rate and a 74% decrease in staff time spent training.””

“Our goal with the CentralReach Institute is to serve all of the staff training and continuing education needs of our customers.”

“The ecommerce capabilities and our ability to open up our course catalog to not just our customers, but the entire marketplace, is really where the value is at this moment with our CEU offering. We’ve reached a population that I don’t think would have been easy to do before.”

“I don’t think we could do it without Panorama! We’re using it to segment our large customers, and it helps with custom branding, access control, content, being able to filter down to sub licenses, and reporting!”

“We didn’t have a lot of control in our old platform. We had a lot of limits, and no access to data – we’d built some rudimentary reports, but didn’t know who was using it or why. It also lacked the integrations we have now. Now we can connect best-in-class software together.”

“Thought Industries has given us a whole new way to approach how we deliver content. It’s completely transformed how we support clinicians, and enables us to get the right information, to the right people, at the right time.””