Toolbx

“Some customers had a perception that we’re priced too high, that we can’t compete with big box. We’re a family-owned business. How can we compete with them?”

““ The feedback I've gotten from the Pro sales guys I talked to is that they love that they can get on, they love that they can see their statements, and they love that they can pay through ACH, particularly, because that saves everybody a little bit of money. ””

“It's very easy for a 70 year-old man who is still working and out there doing his thing to get on his phone or get on his computer and pull his invoices, pull his statements, and make a payment online. It's for everyone, for all ages. It's just very simple and user-friendly.”

“Since implementing our new ecommerce platform, our online business has thrived in ways we never imagined. The level of support and tools that TOOLBX provide to enhance order communications with customers has enhanced our operations and streamlined how we work. Partnering with TOOLBX has been a game-changer for us!”

“Customers like being able to choose between ACH or credit card”

“The best benefit for the AR team has been the automation of payments being applied. That has been life-changing on our side because our old portal did not automatically apply payments at all.”

“Absolutely. It's only been eight months and it's already been a game changer for us. Helping us streamline our processes, reducing stress for my team, improved experience for the customer.”

“If I had to use one word for the onboarding and integration, it would be pretty seamless. It was very easy.”

“That is how we handle all of our collections now. We create links and we send payment links via text or email to customers. They literally just have to click on a link and it takes them right to where we want them to be and they make a payment and we're collected.”

“Before we had a customer portal, the hardest part was keeping the communication and information consistent with customers. We relied heavily on emails, phone calls, spreadsheets.”

“…it is very important for Peacock Lumber to offer a secure and easy to use online ordering system to compete with box stores. Toolbx has enabled us to do just that.”

“I'm a Toolbx customer for life. That was just a very cool experience to be a part of. Toolbx is people with integrity. They do what they say they're gonna do.”

“You've got to look at your business as if you're a customer. How would you want to do business with your company? And if you don't feel comfortable putting your payment information into your current customer portal, then you probably need to invest with somebody else.”

“I'm still amazed at how much cash business we're able to do now versus what we were doing. That drives your days outstanding, your AR, and those numbers get better when you make it easy for your customer.”

“We're definitely seeing a decrease in those phone calls. 'Hey, how much is this?' We refer people to our website for accurate and up-to-date pricing.”

“We don't like surprises. We want to be fully transparent with our customers about what they owe, as real time as possible. Our days outstanding is better than it's been in 15 years.”

“If somebody wants to give you money, you need to make that as convenient as possible. We don't need to make it complicated to take somebody's money.”

“I'm always surprised with which customers are more interested in these technologies. I've got some that walk in and I think they'll never embrace something like this. And they're the first ones to be on board. And then you have some that you think will be all over this, and they've never done it.”

“Lord knows I'm not the easiest person to deal with. But having people that were highly skilled at what they do definitely makes it easy. It gave me a lot of confidence in what Toolbx can do and the future products they launch.”

“We focus a lot on culture here at Hiwassee, and I can tell just from dealing with the team, that Toolbx has a good culture of like-minded people with a common goal.”

“We have to be convenient to Pros when they want to shop," Porter explains. "Without opening a second shift or being open on weekends, we had to create a space for customers to do business with us on their terms.”

“If people are going to log in to pay larger sums of money, they want to feel comfortable. And if it just doesn't feel right, you back out of it. You forget you ever tried.”

“We used to open people up on credit and they didn't want credit accounts," Porter recalls. "But it was just hard to do cash business over the phone. You would write up a sales order, write it up as some kind of credit, and say, 'Hey, we'll just send you a bill.' Because that's easy for us. But if somebody wanted to pay us cash, credit card, or ACH, it was very complicated. We didn't make it easy for the customer.”

“We're in an industry that's just not embracing anything technological. And that's sad, because we're probably one of the industries that could benefit most from using and embracing technology.”

“We're not necessarily innovators. That's either with building styles, with practices, or how we go to market. We're usually the last ones, just being in this East Tennessee market.”