ToolSense

“The main reason was manufacturer independence. We wanted a platform where we could cover all possible machines and all possible manufacturers with one system.”

“If I feed bad data into the system, I end up with bad data in one system. Before I build something new, I first have to fix the old.”

“Before, the site manager didn't know that there was a machine standing just over there that could actually do the job.”

“We shouldn't be talking about labour hours and timekeeping, but about quality and KPIs. That is what customers want to talk about. But for that I need control over my machines.”

“Things really happened to me last year where I'd say I'd like it like this and that, and it was already implemented during the conversation. That flexibility is enormous fun.”

“Paper gets lost. Paper gets misplaced. Paper gets misread because of handwriting. With ToolSense, everything is typed out, we manage our revenue source better and have full oversight to share with general managers.”

“Long phone chains lose information. With a ticketing system, we get problems at first hand, with video and pictures from where the fault is, and that helps us close cases internally far faster.”

“Defect reports go straight to the right address. The technician receives the message immediately and can act immediately. The transparency and speed in communication convinced us right away.”

“For us, like a traditional company that's been in business for almost 20 years, the system is still kind of a legacy type of system, but ToolSense brought another level of asset management.”

“When we have the right data, there are so many options. Procurement, health and safety, finance, they’re all ready to use it. We haven’t seen all the benefits yet, but the potential is there.”

“The annoying problem of relocations, where at the end of the day you don't know where your cleaning machines have gone, is solved by the trackers, so we're always up to date.”

“Manufacturer IoT only covers their own machines. We needed a platform that works across every brand we distribute, and can be retrofitted in South Africa, not bolted on in the factory.”

“As a tip, I'd definitely say: don't test many platforms, pick one. We did that with ToolSense and we're really satisfied, it works well.”

“A piece of equipment moves from one location to another, on Excel, somebody has to phone, log in, change it, share it. That doesn’t work. With ToolSense, the asset goes with the data.”

“What I found with ToolSense is they checked all the boxes, non-motorized and motorized. Non-motorized is very difficult; this is a very simple system to use and I can deploy it very quickly.”

“We deliberately don't have one machine manufacturer that we use across all of Austria, and what ToolSense does is bridge that, because all our cleaning-machine suppliers are already integrated.”

“Manufacturer-specific solutions are limited to one brand. We needed an independent system that works across every line we represent.”

“Compared to the competition, the ease of integrating ToolSense into our existing operations was a very easy barrier to overcome. The QR codes meant operators didn’t need training or extra devices, just their phone.”

“A lot of our cleaning staff don’t use a computer. It had to be easy for everyone, and a QR code, anyone can scan.”

“For us the tool is not a solution, it's an aid to raising quality, and that's what we have to use it for.”

“It’s not always price that gives you the trigger, it’s the volume of machines. We wanted a solution that could track cheap assets in numbers, not just expensive ones in isolation.”

“The QR codes have been a game-changer. Pre- and post-trip inspections turn straight into work orders, the team prioritises immediately, and downtime has gone from weeks to hours.”

“The whole concept won me over, and the team behind it. They make everything possible, are always open to ideas, and throw themselves in 2000 percent. We now have a clean digital process and, for us, a data source we can feed back into machine development.”

“Without a system everything is manual, Excel sheets and a lot of work to manage assets. ToolSense solves it for us internally, and lets us show our customers a better way too.”

“We saved about 1,000 euros a month by moving to the OBD tracker, and now the fleet runs in the same system as all our machines.”