TOPdesk

““The lack of needing to keep up with backups and updates of the system allows us to work more efficiently. Since we are serving customers across multiple departments in one place, all the work is aggregated and less support on our part is needed.””

““There are no redundancies, and it’s never out of date,” Pennington said.”

““The system was working well, but we wanted to move to a better, hosted self-service portal and service catalogue. We primarily used the old system for keeping track of tickets that we got through email. Although the system was not near the end of its life, we realized we needed to start looking for better ways to serve our customers,” Pennington said.”

“Especially if other departments also use it, such as our IT and HR departments. Everything is interconnected nowadays. And it’s nice for users to do different things through the same solution. The software also works very intuitively, I think. Of course, it takes a bit of getting used to, but that’s always the case with change!”

“The TOPdesk consultants have helped brilliantly with this.”

“Our lead times for outages are shorter, and customer satisfaction is higher.”

“TOPdesk played a massive role in our COVID response,”

“The ability to create users, both operators and staff – to get them up and running, was easy to do,”

“We felt that the TOPdesk interface was very intuitive. It was generally easy to use and navigate.”

“And it’s safe to say we haven’t got a bad word to say.”

“TOPdesk stands strong because of all the modules; it’s given us a lot more than the tools we had previously.”

“‘The operators find TOPdesk nice to work with and the same goes for students and staff. It’s quick and easy,’ says Cor.”

“It met our core needs when we were looking at requirements for replacing our product. We felt it was the most suitable on the market as it offered the additional opportunities we were looking to explore such as a self service portal to enable consumers to access our IT service desk to leverage self service capabilities.”

“We had a great relationship with our TOPdesk consultant, it felt like someone who was part of our team so it was really collaborative. They were clearly an expert in the field, they knew their subject matter exceptionally well.”

“When I talk to my account manager it’s not always a sales pitch, it’s about us as a client getting the most use and value out of the solution and services. This approach hugely contributes to customer loyalty.”

“These resources show that TOPdesk prioritizes engaging with their customers and are invested in their success.”

“This approach to consultancy is refreshing and instilled a lot of confidence in us as a client. We have a better, more efficient system that has been embraced by the entire organization. This would not be the case had our consultant not been brave enough to challenge our initial ideas.”

“TOPdesk has completely changed the way that our service desk functions. We now have a system that helps us to be more efficient and our partnership with TOPdesk ensures that we are going about our processes the right way.”

“The knowledge base is an outlet to store guides for our users. Contract management sends us automatic reminders, for example when a software license is due for renewal.”

“Having to log estates calls via the self-service portal has led to users noticing the IT tile, resulting in an increase in the overall number of tickets logged via the portal, which is fantastic!”

“The self-service portal has improved communication across our sites. Previously we were unable to advise users on the status of their request, whereas now updates are sent automatically via email.”

“The decision was money-oriented to an extent, but TOPdesk does exactly what we want. For the price, we recognized that the software would provide the opportunity for development in the future.”

“The more we get on TOPdesk the better for everyone. To have everything in one place will make it easier for both ourselves and our users.”

““If you’re using this type of tool and you’re not using AI, I don’t understand why. It’s a no-brainer.””

““TOPdesk were very clear about how the data was going to be used and where it was going.””