ClearlyRated

“We have been surveying our clients annually since 2012, which means we have years’ worth of direct feedback from our clients that makes it easy for us to understand how we’re seen. As a marketer, this client feedback is a really powerful resource, as it informs the firm’s brand strategy and our collective service commitments. Whatever the question, we are starting with a clear understanding of our clients’ perceptions of our team and our firm.”

“Hearing from our happy clients and seeing glowing feedback from key accounts was an incredibly powerful experience! We have learned how to harness this positive feedback as a touchstone to rally our team around our commitment to the client experience and to reinforce our culture of service excellence throughout the firm.”

“When we first learned about ClearlyRated, I could immediately see how their client survey process offered a powerful opportunity for Perkins to walk our talk. We were ready to authentically measure our ability to meaningfully connect with and grow relationships with our clients, and the ClearlyRated platform helped make that possible.”

““We needed our first client survey to go perfectly – and I think I can use that word, it went perfectly. Part of that has to do with the fact that all of our attorneys were aligned around the client service standards, and they understood WHY we were implementing a survey program. No partner was caught off guard, and we received almost zero pushback throughout the process. That allowed my team and ClearlyRated to move through the paces and create a remarkable client survey program that created measurable value to our firm, and left a great impression on our attorneys.””

““All of our attorneys are grateful for the information that comes through our ClearlyRated. But I suspect they are even more excited about the opportunity to reach back out to their clients. To me, that’s the most important piece of all of this: the issue itself is less important than the way that we respond to it. For us to be able to respond so quickly to feedback has been monumental.””

““I thought I knew a lot about NPS. But going through this process has been so fun – especially learning more about NPS drivers and analyzing the data in a way to understand what’s really behind a specific client rating. To me, that was a really rich aspect of this process. Getting an NPS score itself was helpful, but I didn’t anticipate getting behind that number and understanding the day-to-day activities that our attorneys could engage in to drive that score higher and create better relationships with our clients.””

“Delivering service that inspires client loyalty is incredibly important to us. To help explain how we work with our clients, we pulled testimonials directly from ClearlyRated surveys. Those quotes show what our service expectations look like in practice and how that impacts our relationships with clients. Capturing what we want to achieve in this format has been transformational for us,”

“Sharing positive client feedback internally helps us to reinforce our commitment to client service while providing clear examples of the types of behaviors that create a world-class client experience,”

“Whether we’re segmenting by partner, by industry, or by service, I’m confident that our ability to offer the most relevant testimonials helps us stand out to prospects,”

“ClearlyRated’s survey program has helped us find and pursue our next adventure with confidence,”

“We’ve found that by working with ClearlyRated, we are able to take far greater action on the data, which is really what a survey is all about. Action and improvement. Plus, the ClearlyRated program posts testimonials in the most transparent means possible.”

“I have seen a big increase in candidate comfortability since using my Amplify Recruiter page. Especially with all the recruiting scams around now, this page really increases our legitimacy. Additionally, as a result of increased candidate confidence in us, I’ve noticed candidates take the bio call more seriously, interview tips more seriously, etc.”

“We’ve heard from some of our recruiters that when they’re having a rough day, they read the testimonials on their page for a boost,” Erica says. “We also loved how inviting them to this pilot gave our recruiters a chance to contribute to something beyond their day job. They shared meaningful feedback that helped make the product better.”

“I had a candidate who’d recently worked with a firm that ended up being a legitimate scam. She was weary of working with another firm, so I directed her to my Amplify Recruiter page, explaining that it was verified by a third party, and she called me right back. She was actually eager to work with me based on the verified site and testimonials.”

“Amplify delivers credibility and differentiation, helping our recruiters overcome candidate cynicism and even bias. They’re experiencing less pushback while collecting required information for submission around client compliance, and candidates are even choosing them over other recruiters thanks to their Amplify profile pages.”

“I was on the phone with a candidate who was very concerned with providing me with the last four digits of his SSN. I let him know I was a ‘verified recruiter’ and encouraged him to check out the reviews from others I’ve placed by visiting my Amplify Recruiter page. He was then comfortable working with me and provided me with what I needed to get him submitted.”

“Now when our recruiters reach out to a candidate, they can share a link to their page or say ‘Google my name, ClearlyRated and Apex Systems to see my verified page,’ and the candidate can read verified reviews of our recruiter. This gives them a huge advantage—it’s been a tool that mirrors the strength and credibility of LinkedIn.”

“We’ve worked with ClearlyRated’s product team on several initiatives over the past five to seven years, and have often been vocal with our requests. That’s how we were one of the first ClearlyRated partners to integrate Bullhorn ,”

““Any firm that wants to better understand what its clients, candidates, and employees feel should hire ClearlyRated. Even if you’re not awarded at first, the data received will position you to make the changes you need to get there. It’s just invaluable information.””

““We leverage our awards anywhere and everywhere we can. They’re widely recognized and legitimize our commitment to quality and excellence,””

““We were glad to get credible input that showed our teams were still invested in solving our clients’ problems.””

““We validated that we were doing a great job, but also learned what we could improve, which is great because we’re never satisfied. We always want to know what we can upgrade and, without feedback, we won’t have clear direction,””

““ClearlyRated’s solution has given us an objective third-party channel for our clients to share honest answers. Data from an unbiased source is invaluable information.””

““Any organization committed to improving needs to get comfortable with feedback that might sting, because it will ultimately benefit them. In most cases, the improvements aren’t too complicated, they’re just not top of mind unless you ask.””

““When the Shout Outs come in via email, we instantly share it with everybody on the team, we make a lot of noise about the team members being recognized, and we make sure that management is involved in the celebration as well. It’s provided a great way to build morale within our organization, and give service leaders a public acknowledgement and pat on the back for a job well done. The impact on morale is palpable.””