VisioLab GmbH

““The advantages of VisioLab are clearly the time savings,” says Marius Müller.”

““We can operate twice as many checkouts with the same number of staff””

“We were able to do a prototype really quickly with a lot of success that ultimately led to a larger scale implementation the following season.”

“The VisioLab system give us several advantages in our day-to-day operations. For one thing, the payment process is simply much faster, much smoother and even guests who don’t regularly eat at our restaurant have fewer problems paying.”

“I would recommend VisioLab to other restaurant managers. Simply because it simplifies the payment process, it’s another step towards digitalisation and the collaboration simply worked like a charm.”

“It’s very good, everything is tailored to our needs. All our requirements could always be implemented in coordination.”

“You always had the solution to the problem ready within a few minutes, so TOP.”

“The speed and simply the number of guests we can check out in a short space of time have made it easier to cover peak times.”

“The introduction in the Schlossgarten canteen worked very well: From the initial discussions to the technical support, in conjunction with our IT, to guiding the staff through the set-up. You also provided full support for the first two days. Everything went smoothly.”

“VisioLab offers added value for both the university catering department and our guests,”

“I would recommend VisioLab to other student catering services, I already have, because we are very happy and I also see added value in it. You can simply serve more guests in less time with the staff you have on site. The VisioLab solution is also well linked to our TL1 POS provider and most student services organisations have similar backgrounds when it comes to software. I can therefore recommend it without reservation”

““The comment I hear from customers is, ‘Wow, that’s cool,’" Eric Nord, Business Systems Manager said. “The numbers show it’s not just 'cool'. People appreciate the experience and continue to use VisioLab.””

““It allowed us to move staff to other areas where they were more needed. We weren’t eliminating roles, just reallocating people to higher-value tasks during peak periods.””

““Our per caps have been going up, the total number of transactions are up too, and it’s just all lining up. There’s a clear increase at the VisioLab locations,””

“"Our Upper West locations immediately saw a 50 - 60% increase in sales. That wasn't just because it was new. It stayed consistent all season."”

““In a world where everyone thinks they have cool technology that’s going to make a difference, VisioLab stands out because we purchased and received what we were expecting with AI image recognition and the speed of transaction,” Nord said. “The speed was real and the system worked consistently.””

“There is a team behind VisioLab, without whom we would not have carried out the project. That’s important!”

“The implementation and training of staff by VisioLab were perfect, and that was important. The customer’s employees were open-minded and almost playfully enjoyed interacting with the system [...] the operation is intuitive and now routine,”

“The guest immediately sees what the system has recognized and what’s on my tray - that makes it intuitive and clear.”

“I have to say, we did vendor comparisons, and VisioLab has solved the issue of components and differently composed meals the best in the end.”

“The collaboration between VisioLab and the cash service provider was perfect. Problems were not passed on to the operations management but resolved directly between them.”

“The commissioning of the system was absolutely straightforward for me, as someone who wants to focus on our gastronomic work,”

“At the beginning, you always need people to implement the whole system and train the staff. VisioLab is, for me, the leading provider. That’s why we decided to continue our path with VisioLab.”

“We immediately realized that we needed relief in the checkout process. The question arose: What should we focus on? Our clear priority is the gastronomic service. And where can we create added value through automation or digitalization, both for us as caterers and for AOK employees?”