Xelix

“Previously, we targeted each team member to reconcile 80 statements per month. Now, we’ve increased their targets to 160. As a result, every supplier can be reconciled quarterly,”

“Helpdesk has been transformative for building our supplier contacts. Suppliers reaching out proactively has created a golden pathway to the right people.”

“AP historically at UPMC had been viewed as just that necessary back-office area. We've really elevated them. AP has a strong voice at the table now — and finance is extremely impressed with the value the team is bringing.”

“Our contracting team uses supplier performance data as leverage during negotiations. Strong payment performance gives us the ability to ask for better pricing, because we're demonstrably a better customer to deal with.”

“Healthcare systems need to take the driver's seat. Historically suppliers drove the process, but with advancements in healthcare, and in AP, we can position ourselves in control.”

“Xelix levelled the playing field for the whole team. Before, working supplier statements required so much data manipulation that they just weren’t getting worked. Now you don’t need Excel or pivot table skills, Xelix produces the results.”

“One of our top priorities was a business partner, not just a purchased service. You want a company that invests in their product and listens to the voice of the customer. You need quick ROI. Healthcare doesn't have unlimited dollars.”

“ROI was quick - in the first 30–90 days. It proved we needed a technology solution and needed to move away from manual supplier statement reconciliation.”

“Recovery audits don’t provide root cause resolution, and they don’t help you build your team's capability to resolve issues internally. Audit fees are more than what you will pay to purchase a technology solution.”

“We don't want to direct teams to get really good at working problems, we want the problems to go away.”

“AP prides itself on quality work. But we don't want to direct teams to get really good at working problems, we want the problems to go away.”

““ROI [also] has to do with preventive measures like training the team, fixing the issues [and] looking for trends ... there’s a lot of money spent on those things that people just don’t realise. I’ve done a lot of cost analysis on how long it takes to enter things or how long it takes us to reconcile statements. In my mind, there’s no question there's been immediate return on investment by automating with Xelix.””

““Centralising is a really hard process for businesses – people like to work out of their own personal email inboxes. Xelix is one, centralised system that makes it easier for my team to stay on top of their work, and it makes it easier for me to analyse trends.””

““Xelix is one, centralised system that makes it easier for my team to stay on top of their work.””

““In our last audit, a vendor changed their name slightly in the process of releasing payment for an invoice, which meant we paid a $50,000 invoice twice. Because it’s an invoice we only pay once a year, we wouldn’t have caught it or known why it happened. With Xelix, we can see invoice error reasons like ‘Incorrect Vendor’ and keep those payments from being released in the first place.””

““They only look for the largest errors, and there’s still loads of minor errors [after the audit]. They’re going to look for the high dollar [items] because they want their payday.””

““Xelix has prevented nearly $12m in overpayments . We can see things like invoice error reasons and keep those payments from being released in the first place.”

““Our relationship with Xelix is unusual and fantastic. The team we worked with during the sales process was the same team that implemented Xelix for us. Those same people support us day to day. We feel Xelix is invested in Moderna’s success."”

“They’re keen to add as much value as possible,”

“Senior management also knows exactly what’s happening with their finances and outsourced providers now. Plus, the time saved by Xelix frees resources to use elsewhere in the business. That’s often a hidden benefit.”

“As we control Xelix ourselves, we now have more confidence in how they’re operating day to day,”

“Xelix was finding currency errors our tool never picked up. Plus, it would highlight duplicate vendors. These were new areas of functionality I hadn’t considered – and a huge benefit.”

“Looking at two years of past data, Xelix highlighted far more duplicates than our in-house tool.”

“One of the biggest wins for us was Xelix picking up currency and VAT errors. We have a printer in the Netherlands and the shipping destination determines whether to apply VAT or not. Previously, our checks didn’t spot a VAT error. And that could, for example, result in a costly 20% overpayment. This would then be tricky to recover.”

“Xelix gives us assurance money isn’t going out the door when it shouldn’t. We proved we couldn’t identify the same level of errors ourselves. So, it’s more like an insurance to us – it’s a much broader picture. One big error could easily cost the business a million euros.”