Zenoti

“We were really looking for a partner to help rocket-launch the business. We've been going for seven years, and we wanted a partner who had a cloud platform that integrated all our bases together so that we can manage it from one site. And I think what it's given us is the flexibility to target our customers with intelligent marketing on different sites so that you can bring them together. So what's really special about it is that I can sit at the head office and look at the minute detail and let the team take care of the customer service element of it.”

“So, we do have some great growth planned that we're all really excited about. And Zenoti's our partner, and will be right there alongside us. I enjoy that Zenoti does take customer feedback seriously, and they really do build out the roadmap and are transparent with what's coming down the pipeline.”

“It's an area of focus for us to really understand the employee journey as well. We think about the client journey and their experience on the forefront, but the employee journey is just as critical. The iPad functionality has been really helpful. They're really excited about the new charting that has come out and the photo management tool, which we're planning to adopt.”

“Zenoti offers not only good data analytics and insight into the performance of the business, but also there's great functionality in our website, how we connect to our clients, with the online chatbot, mobile booking, and soon we'll be releasing the mobile app built through Zenoti. So, with the age of technology, it's so important that you have those touchpoints with your clients and are just really accessible to them. And also having the business insights to make data-backed decisions.”

“Our membership model is really, really critical. It's been a huge pivotal point for our business. We launched it a couple years ago, and our beauty bank – the capabilities to have that within Zenoti and the data points we can extract from how our members are behaving and spending within our business. And, and I know there's some more enhancements coming for the membership that'll be really helpful for us to continue to grow and expand that. And when you think of the other options out there for tools, there really isn't anyone that compares to Zenoti with the scalability and the size.”

“I would say the thing that I use it [Zenoti] most for is the data because that's my role as the financial officer. I'm compiling stats and financial analysis, and so is my team. So, the sales accrual report has been a big win for us. It's the backbone of how we look at the business and the trends.”

“We have and always will recommend Zenoti. All of the people that we have met within the Zenoti team have always strived to help us, to make things easy for us, to make things better for us. I know that we have a very custom platform within Zenoti, and that's never been too much of a problem for the Zenoti team. So we would, absolutely, always recommend them as one of the best partners we've ever worked with.”

“The ability to integrate with data tools like PowerBI has been just game changing for us to be able to see analytics, statistics at your fingertips.”

“To bring everything together on one platform where we have real-time access to data, it's just been amazing. It helps me every day. I am on Zenoti every day as is every single person in my team.”

“Zenoti, is so intertwined in our business. We really couldn't live without it at all. We really use it every moment of every day.”

“Because we're able to do some of these things through Zenoti, of reoccurring memberships or reoccurring appointments, those types of things have really helped us to be able to service our member better to get better weight loss results.”

“It has made our members more engaged; instead of feeling like, oh, I have this annual membership that I don't need to come to appointments, they're more engaged now. They're coming to appointments, they're engaged in the process, they're actually losing more weight now, which is helping us continue to drive our brand into the community, which is what it's about. It's about changing our community.”

“It's been really nice to roll out that many locations, 160 locations, in fact, within just a few weeks.”

“Once we found Zenoti, we were actually able to change our membership model. Prior to Zenoti, we only offered annual memberships because we didn't have the capability to do recurring monthly memberships. So, after we found Zenoti we, quickly, within a month or so, were rolling out a new membership-based model that was actually better for our members and is also better for all of our local franchise owners at the unit-level economics. It's very efficient.”

“I love Zenoti because it makes things easy for our business.”

“I feel like Zenoti has transformed my business in tons of ways, but, essentially, as a business owner, I have to always ask my staff, 'How can I make your life easier at the company?' And Zenoti has catered to every single pain point that every staff member has had.”

“As we transition to offering all hair removal under one roof, Zenoti is really, really going to help us maximize our productivity, all while staying extremely organized during the process.”

“Before Zenoti and smart marketing, we just didn't have the time to focus on marketing or doing anything like that. Smart marketing has completely caught us off guard in the most positive way. We started smart marketing in April. It's now September and it's helped us drive more than 3,400 visits. It's really scary to see how many clients we may have been losing before, but now with smart marketing, seeing the recovered clients is just insane.”

“The client can check themselves in; I can go out and greet them. It really makes the appointment seamless. We take the client back, they can check themselves out while they're in the room, or I can check them out at the front. And it makes it really easy for me to be accommodating for the client, throughout the whole experience.”

“Zenoti really helps me own my day from start to finish. It's really easy to clock in, clock out for my lunches, clock out for the day. It's really easy when I'm rebooking clients to switch between locations. The way we used to book with our old system is, people could either call or they could book online. Since switching to the mobile app, people can do a quick book based off of history. They can see all of the people that waxed them before. It's just extremely seamless now.”

“The cross-center re-booking report that Zenoti made for us has really helped us be more accurate with our staff and really know when to reward people because all of our staff work at all of the salons. And so, if a client comes to our Mission Viejo salon but books their next appointment at our Laguna salon, that staff member is now getting credit towards it, towards their goals and their bonuses.”

“The feature on Zenoti that I could not live without would definitely be the reports. It helps me navigate my schedule, my payroll, it breaks everything down for me, whether that be my commissions, my product sales, or anything about my paycheck.”

“For payroll, Zenoti has completely changed my life. My previous payroll process, I had to do everything manually by location. So, add up all the sales, add up all the tips, calculate the commissions, calculate their bonuses. It just took about two hours long, and since switching to Zenoti, everything is done for me, and I just export a report and it's done in like a half hour.”

“One of the biggest things that's made a difference with Zenoti is that easy, multi-location functionality of it, and just really being able to see everything as a one big picture instead of separated.”

“I feel like the switch to Zenoti was essential. We had to switch to a system that would cater to how large the company is growing, but how intertwined we really are. We do so many things cross centered and most software systems are completely separated like franchises, but our business isn't like that. It was a huge pain point for a long time.”