Zowie

“Thanks to Zowie, our conversion rate from support interactions to purchases grew by 8%.”

“Zowie has significantly helped streamline our processes and enhance the customer experience. And it’s not only a powerful automation tool but also a team of great and skilled specialists who go deeply into your business processes to deliver high value. With Zowie, Booksy is equipped to meet today’s demands and prepare for future growth—delivering exceptional customer service and operational efficiency side by side.”

“I knew it could answer a question for a customer. I didn’t think it would change what they buy. They didn’t know about these products, and they learned about them through these chats.”

“Zowie completely transformed our customer service. The chatbot handles the work of nine agents, making the impossible seem routine”

“Zowie has helped us focus on the conversations that truly matter, reducing costs and increasing efficiency across our business. Armed with this insightful data, I expect to resolve customer issues before they even reach our doorstep.”

“We went from Black Friday to what seemed like a normal Monday after all was said and done. If we didn’t have Zowie, we wouldn’t have survived the holiday shopping season.”

“Zowie has dazzled us every step of the way. We onboarded fast, and maintaining and improving the chatbot is simple.”

“Thanks to Zowie, we've enjoyed substantial growth in our average order value, and they're still working with us to continue this growth.”

“Zowie has continued to be a true partner. They continue to meet with us and talk about how their automations are performing and how they can be improved. That’s what’s really allowed us to keep growing.”

“Zowie pinpoints the top questions we’re having trouble with and automates them. It takes care of those time-sensitive pain points. Overall, it’s been a huge relief for our agents.”

“Zowie has been an amazing partner since day one. We’ve managed to achieve high levels of automation across both our email and chat channels while fully maintaining our brand voice, something we thought was impossible.”

“Our growth was straining our ability to deliver quality care to our customers as support tickets outpaced our ability to hire. We were extremely skeptical of any AI-based solution as our brand voice and customer experience are paramount to us.”

““Zowie brings us immense added value—it doesn't just reduce response times. Thanks to Zowie's recommendations, we see what customers are looking for and can make informed business decisions. We know where to invest our time and resources across all departments.””

““Zowie has set the standard for customer service, so much so that our other teams are interested in adding their own automations to the AI agent. They see that it works and want it answering questions for their departments too. The whole organization is now working on crafting a positive customer experience.””

““Holiday spikes are quite substantial for us. Our team typically goes from 80 to 200 agents each winter just to handle the increase in traffic. Thanks to Zowie, we’re confident that our customer experience won’t suffer and agents won’t be overwhelmed.””

““We expected Zowie to shorten response times and please customers, but we never could have imagined it’d be this easy to use. We were running it independently after just one month of implementation. And I’m able to handle all training and configurations on my own, needing no more than a day or two each month.””

““Once we moved into the ecommerce space, it was obvious we’d need more than live chat. We tried out our first chatbot to relieve our agents, but it just wasn’t getting the job done. Not only did we need something to offer speedy responses, but we were looking for a user-friendly tool too.””

““ “Without Zowie, we would have to double the size of our customer support team to deliver the same level of service.” ””

““As our ecommerce presence grew, we quickly realized that about 80% of the questions we received were simple and repetitive while about 20% required some extra investigation on our end. It was an ideal situation to deploy a tool that would allow us to automate the responses to that 80%.””

““Zowie gives us the ability to offer customer service 24/7, something we otherwise wouldn’t be able to do.“”

““Our rapid growth was presenting problems, especially in staffing. We knew that there had to be an AI-powered solution that would allow us to grow while maintaining high customer service standards. That’s how we found Zowie.””

“As a manufacturing company, we recognize the value of automation and scalability, even when applied to other processes like sales and customer support.”

“With one tool, we've got email, chat, and an integrated hotline all in one place. When the customer calls, their details are already known, so there's no need to start with “please provide your order number.” The customer feels recognized, and the company looks more competent and professional in their eyes.”

“With Zowie, it’s as simple as that: the more conversations we have, the more business we get.”

“Features are developed to match customer needs, with new ones regularly added. The number and quality of these functionalities are impressive. Zowie is the perfect partner to work with.”