AudioCodes

“You’d want to make sure you use a quality vendor like AudioCodes, so that if you have a problem you have experienced people behind you.”

“Voca CIC lets us offer a front-end solution that simplifies complex integrations, protects our partners’ legacy systems, and enhances their ability to sell new services.”

“Every time we demo Voca CIC, partners leave amazed by its capabilities beyond conversational IVR, sparking completely new conversations,”

“Voca CIC gave us a toolkit to align with our partners’ needs, delivering applications that add real value while increasing average revenue per user (ARPU).”

“We at ViewQwest were looking for a scalable Access SBC solution that could maximize our reach to any SMB regardless of the PBX used, and serve our growing residential customer base.”

“With AudioCodes SBCs in place, we now possess the feature capabilities and scalability we need to help our business expand for the foreseeable future.”

“Voca CIC, powered by AudioCodes, has transformed our customer service at Vanderlande. Integrating our contact center with Microsoft Teams has not only optimized call flows and reduced agent onboarding time but has also utilized conversational AI for valuable customer insights. This resulted in enhanced customer support and satisfaction, backed by improved uptime and a highly responsive support system.”

“With AudioCodes professionals by your side, everything is as expected. Rapid resolution, superb voice quality, and a partner I can trust whenever I encounter any issue.”

“With AudioCodes, we achieved exactly what we were after - work from anywhere, fully linked to Microsoft Teams with ease of usage and the best quality that can be found! I know I can trust AudioCodes whenever I need to expand our USR migration.”

““The migration to Microsoft Teams and Cisco Webex Contact Center, powered by AudioCodes, has been a game-changer for our university. We now have a resilient, future-proof communications system that integrates seamlessly with our existing infrastructure while dramatically improving reliability and manageability. This project has modernized our telephony while maintaining continuity for our historic campus.””

““AudioCodes has provided us with a scalable and modern voice network infrastructure that has significantly improved our operations, resulting in a future-ready, highly efficient and customer-focused communications environment. Uptime and reliability are critical for us, and AudioCodes has consistently delivered, ensuring that we remain available to our customers at all times.””

“"AudioCodes Live Platform has not only enhanced the quality and reliability of our managed UCaaS services but also positioned us for future growth. The support and maintenance provided by AudioCodes have been exceptional, allowing us to focus on delivering innovative solutions to our clients.””

“"Working very closely with AudioCodes to deliver innovative voice services to our customers globally has been a massive game-changer for us, and we look forward to enjoying the fruits of our collaboration for many years to come."”

“"Meeting Insights captures the facts, cuts through the noise and delivers clear, accurate summaries instantly. The accuracy is outstanding and it’s become an essential part of how we work."”

“Meeting Insights allows us to spend less time rewriting notes and more time actually coaching students. It gives our team clarity, consistency and confidence, while still keeping the human connection at the center of everything we do.”

““AudioCodes proved to be an exceptionally reliable and knowledgeable partner, delivering a 3GPP-compliant solution under intense time pressure without impacting our live service. Their deep expertise in Microsoft Teams telephony and rapid development capability were critical to ensuring the continuity and future readiness of our Mobile for Microsoft Teams service.””

““Meeting Insights has saved us days and days of work. The system generates accurate meeting minutes using templates aligned with our agenda format, making it much easier to follow discussions and organize speaker information.””

“We are delighted with how smoothly our migration from legacy telephony to Skype for Business has gone so far”

“AudioCodes’ reliable and versatile products have played a major part in the project, giving us the flexibility and scalability we require to ensure that all our voice connectivity needs are met.”

“"Genesys is highly dependent on the network it rides on. Ensuring your network is ready to support a SIP deployment is imperative."”

“"the Network Readiness Assessment brought to light some network issues that we had no idea existed - had we not done the assessment before going live, we surely would have suffered down-time."”

“"A key requirement for Ticketmaster was to find a best-of-breed supplier that could deliver a gateway solution that could be used in all our global data centers," commented Gotto. "While at the same time, we wanted those same gateways to function as an Enterprise Session Border Controller (E-SBC) in the future."”

“"AudioCodes has been one of the most reliable and stable components in the infrastructure."”

“The SEM really helps the IT Telephony Manager to see the performance of the existing system and understand how and when to increase the capacity of the VoIP network. There is no question that the SEM helps save operational time and optimizes the quality of the VoIP network.”

“Without the SEM, the process of finding the cause of these problems would have taken much longer and would have been far more complicated. Without the SEM, we spent a week of debugging just to find the information relating to the problem. With the SEM, the IT Telephony engineer himself was able to provide the root cause analysis to the network manager as well as provide a clear and precise network picture to the Service Provider in order to quickly resolve the issue.”