Console

“"We make security happy, we make compliance happy, and we make our employees happy," Sam said. "Console handles all three."”

“"The power moment was seeing that we could write automation in plain language," Sam said. "Gone are the days of drag and drop, or having to know APIs. Anyone can write a playbook. That's a game changer."”

“I just can't wait to see how we continue to build this out," Wyatt says. "A year from now, it's going to look a whole lot different.”

“When I show Playbooks to any IT staff member, their first question is: how do I get access to start building these myself?”

“We can adapt Console to the way employees are actually using it," Wyatt says. "If we have a bunch of new use cases around access requests for tools we just acquired, we can build the Playbooks and access policies in minutes. Console resolves those requests without any human intervention.”

“The goal of our IT team is to give time back to employees, to unblock them, to not get in their way," Wyatt says. "That requires finding a way to reduce incoming requests without scaling headcount at the same pace.”

“Instead of waiting 24 hours for someone to respond to a ticket, employees get access within a minute," Wyatt says. "Getting rid of Console would mean actively harming our employees by making them wait on things that are blocking them from doing their work.”

““We would go down fighting for Console at this point.””

““Removing Console means removing like a good 50% of the team.””

““Nobody wants to be in support for their whole career. But we were so focused on the ticket queue that we had no time to learn or grow.””

““It’s a bit of a self-fulfilling prophecy,” Lovejit said. “Console frees up time, and we use that time to make Console even better. It compounds.””

““A lot of tools made big claims. “We were in an age where everyone was saying their AI could do everything,” said Lovejit. “But when you actually put those tools into production, that’s when you start to see the cracks.””

““We were just trying to knock out as many tickets as possible before more came in,””

“Console is going to be pivotal in our team being able to do that," she says.”

“I don't think Console can be an easier experience for anyone, with or without a technical background. And as soon as you see the value, you start thinking about more and more of what it could do.”

“He jumped in, built out a whole bunch of Playbooks himself, and now his channel is basically on rails," Ben says. "There's a Console agent in there talking to people daily. He's freed up a ton of time. And he did it without deep technical experience.”

“When Assistant launched, we were shocked," Noelle says. "We could give Console a ticket that hadn't triggered a Playbook and say 'build something that will.' Within seconds we had a draft that was better than anything we could have put together in an hour. It probably quadrupled the amount of Playbooks we were able to put out.”

“I've made more Playbooks in the past two weeks with it than I did in the previous two months," he says. "I can grab a ticket, drop it into Assistant, say 'draft me a Playbook' and I'm publishing within an hour.”

“I haven’t had any attrition since we started using Console,” Ben says. Everybody's working as much as they were before. They're just doing high-value things. Our IT backlog is going down for the first time in three years.”

“Console truly blew us away by showing us what the future looked like,” Ben says. “And they've been fulfilling those promises since we started.”

“If you're not looking at a tool like Console, you're making a big mistake.”

““These weren’t things we were putting off. They were things we would never have gotten to otherwise.””

““Everyone on my team basically got a promotion once we implemented Console.””

““It was low-leverage work. And we were doing a lot of it.””

““I didn’t think it was possible to automate 50% of our tickets,” he says. “But here we are.””