Customeyes

“We strive to create a positive tenant experience by understanding and proactively resolving tenant needs, wants and satisfaction throughout the process.”

“It worked well, and the response rate was quite good. We were happy about that. It was interesting to see that in some cases there was a strong alignment between day-to-day and higher management contacts, while in other cases there wasn’t.”

“We found all this in Customeyes. Besides the personal connection, we found flexibility and we recognized the professionalism of the approach.”

“We don’t have the capacity to do this ourselves. Customeyes is the expert and provides focus. They truly relieve us; it’s a motivator, the communication is clear, and so far, there have been almost no obstacles. It’s a smooth, respectful collaboration.”

“Customeyes delivered the message clearly and provided concrete steps that we could act on. Now we’re making a plan to dive deeper. Our product range is appreciated, but the main areas for improvement are communication and logistics. How can we improve our delivery performance? And how can we communicate this better?”

“Customeyes provides a clear dashboard and in-depth final analysis. For example, they examine whether complexes with a concierge score higher than those without one. Such services increase costs for both tenants and landlords but should create added value in both cases.”

“We now know how our tenants feel about the housing, living environment, and services provided by the Property Manager. Based on these insights, we can create concrete action plans.”

“We chose to involve Customeyes because Bouwinvest doesn’t have all the tools and expertise in-house to conduct large-scale tenant satisfaction surveys and compare these results to the benchmark”

“Customeyes has all the necessary tools and expertise to conduct large-scale satisfaction surveys among our tenants and compare results with the benchmark.”

“Niels listened closely and didn’t force anything on us. Customeyes offers that flexibility.”

“We liked the approach. We felt very comfortable with how you entered our organisation. Since then, we’ve never felt the need to look elsewhere.”

“We started with a tenant satisfaction survey . This immediately provided valuable information that we could act on.”

“We choose sustainable investments with financial and social returns. By doing so, we work for our clients (and their customers) to create a healthy financial basis and an attractive living environment. For now, later and in the future”

“We really see Customeyes as a partner. We have been working together for several years and always have a fixed point of contact who knows our way of thinking and working. This makes it easy for us to quickly adapt. Customeyes also actively thinks along with us and is willing to take initiative. Customeyes is one of our partners who enables us to improve a little every day.”

“Here, Customeyes is also of great value. The results of the surveys contribute to a solid foundation for our policy. This starts very early in the process with formulating the right questions. It continues through to presenting the results, which can vary for each target group. The specialists at Customeyes help us present the relevant information for each group in a compelling way. This has positive effects on engagement with the survey – not only with our tenants but also internally.”

“We started cautiously with modest tenant satisfaction surveys. They immediately showed their value. Of course, we are constantly in conversation with our tenants, but such surveys clearly maps everything out. With these reliable data, you can take practical steps. When you act on the results, you see that tenants also recognize the importance of contributing to the survey. They really feel heard. We also see this reflected in the number of respondents, which further increases the value of these surveys.”

“I truly believe in long-term, sustainable collaborations, and I invest a lot of time and energy into that. If you really want to achieve something, you need each other.”

““We’ve incorporated the findings from our customer surveys into the action points for our customer relationship management program ‘Savills Client Champions.’ This has really propelled CRM within Savills. It’s no longer driven by our department, but by the client.””

““Thanks to these findings, we’ve been able to improve our marketing and communication strategy, enabling us to reach our clients even better.””

““One of the first survey showed that a client was dissatisfied. That only came to light during the final presentation. By then, the client had already cancelled the contract. You want to avoid that in the future. With Customeyes, we’ve set up an alert if a client gives a low score on 3 different questions, so we can pick up signals early and take action.””

““We wanted to build together. For that, you need a benchmark, a kind of baseline measurement. The first qualitative survey gave us direction for the questions in the qualitative and quantitative survey in the years that followed. What exactly do you want to know, should some questions be sharpened, and will a question still be relevant in the coming years? Only with a solid foundation can you compare effectively in the future.””

““We understood each other, and we trust their approach, where the research results are presented in a targeted way. Examples of this are the extensive final presentation and the workshop, which bring the findings to life and quickly translate them into practice.””

““A collaboration like this, in my opinion, should be for at least three years. Then you have comparison material, you can see what is happening, and you can steer accordingly. It requires commitment and budget, but if you do it well, it pays off handsomely.””

““That’s why we’ve consciously chosen a long-term partnership with Customeyes.””