Dovetail

““ Dovetail makes it so easy to create insights for our clients and stakeholders. Now, they can see key takeaways backed by short video clips all from one place, which is so impactful. ””

““ As we've grown the projects inside of Dovetail, we've grown awareness internally. Now, more people are interested in participating. It's nice for people outside the core team to contribute research to the larger organization. ””

““ Dovetail helps us simplify the process of pouring all our customer data and all our insights into one spot. ””

““ Bringing our stakeholders closer to the research process is an ongoing initiative for our research team; we believe it's an activity that everyone can participate in. That's what Dovetail allows us to do in a big way. ””

““ I want to literally chat with nine hours of the footage that we have: ‘What do they think about this? What do they think about that?’ I want to really test my own assumptions very quickly. ””

““ Just being able to upload a video into Dovetail, have it transcribed, then start working your way through the data—that’s really made the process a lot more efficient. ””

““ Dovetail enables us to access all of Breville’s insights gathered from around the globe—all in one place. This is incredibly valuable and saves us from losing or repeating invaluable information about our customers. ””

““ Before Dovetail, analyzing our fragmented user data was really time consuming. Now, we’re able to take on more projects which has led to more business growth for Petal Health, backed by customer intelligence. ””

““ Dovetail standardizes the analysis. Before, you’d see multiple people doing different analyses and getting different outputs. Now, it’s just so easy to get to what you want. ””

““ Now I can search for specific surfacing topics or user problems across the entire database with the help of Dovetail’s AI agent. ””

““ Ultimately, Dovetail’s AI has democratized access to insights across our business. It’s helping teams surface what matters most in far less time, and empowers more data-informed conversations at every level of our organization. ””

““ Everything’s in one place and the team only needs to remember one link. It’s absolutely our tool end-to-end. I don't know what we’d do without it, actually. ””

““ Thanks to Dovetail, customer knowledge is available to everyone at SmartRecruiters, so anyone can quickly explore insights almost instantly with Dovetail's AI to make decisions faster. It's incredibly powerful. ””

““ Dovetail has been invaluable. I’ve been able to synthesize hours of customer feedback collected over the years; it would have taken months and multiple rounds of new research to identify the same insights. ””

““ For us, the value of Dovetail is efficiency. And with the AI features, it means we can extract more value from the existing customer data that we already have. It’s very powerful and has changed the way we work. ””

““I used Chat for the open-ended questions, and it worked really well,” Carol says. “When you have a lot of data in Dovetail, it’s the most useful tool for getting to the answer quickly.””

“First and foremost, having the tags generated by AI was a really huge thing,”

“It used to be hard for people to find customer data, so they couldn't build upon our existing insights.”

“For us at SmartRecruiters, the big thing about Dovetail has really been about democratizing research,”

“We want to get all of the insights that we can, but doing it in a way where you don't need to be on every call... but can just take the biggest parts and takeaways is super helpful.”

“It’s super important to ‘think customer’ when we’re making any decision, it’s where everything starts from, and it’s how we measure impact.”

“I used the Dovetail AI across all past interviews to put together some early findings about the procurement workflows and needs, and it really helped me to kick off the discovery with a great baseline.”

“It’s not just simple text, it’s the actual user and their voice. That really brings it home.”

“Dovetail’s democratised access to interview data. Before I had no way of knowing what was discussed during interviews. Now I can search for specific surfacing topics or user problems across the entire database with the help of the AI agent.”

“More and more people in the company are asking for more user insights. Dovetail really helps us to democratize the research.”