Heron Data

“"Being able to automate it lets us do things like, instead of having a person write down the inspection recommendations in an email and then send that email, because we have those recommendations – Heron's extracting it, and they're formatting it in a way that's easy and legible to a person to read – we can insert it directly into an email so that part of it is skipped as well."”

“"Right now, it's a person's full-time job to do this... it's at least 40 hours a week, and it's actually more than that because we're not above replacement rate… so we would have to hire another full-time resource."”

“"It takes, if there's nothing wrong with it, call it 10 to 15 minutes to look at a single inspection report. So it was not something that we could scale human resources to meet."”

“"We have been growing a lot, and we have to inspect about 80% of the policies that we write. So it’s ramped up really, really quickly. The way that we did this historically was a person would get the inspection report, review it, log any recommendations, and then also check it against the initial application to make sure everything was represented correctly. This is... untenable."”

““ Pathpoint is continuing to grow pretty aggressively. We… were close to 4X last year. We're looking at doing something similar this year. And it's just really important to us as we're scaling up servicing components that we're not scaling headcount at the same rate."”

“"Scaling headcount at the same rate as growth just isn’t sustainable. It’s really hard to make the case that reviewing inspection reports should be someone’s full-time job—it’s not a good use of someone with underwriting experience’s time."”

“"There is [an] accuracy component, right? Where it’s a person who’s looking at it, and they’re looking at 20 of these a day. Maybe they forget to check a thing where it was the age of the building was different or they missed that the electrical type was different, whereas this is just comparing it one-to-one."”

““This lets us go from potentially hiring two or three people to do this full -time to having it entirely automated””

““Heron allowed us to completely automate a process that used to consume 100 person-hours a week. Now, it's not a concern anymore.””

““We’ve seen underwriters doing between 25 and 40% more cases a day, because they’ve cut their underwriting time by about 50% on each case.””

““The perception from our brokers and the market has been really positive. We got a lot of feedback that NBS were leading the way in this space.””

““In the first three to four months we saw a 10% increase in volume — and we’re going through a really soft market, so quote volumes were around 16% down elsewhere.””

““Heron’s telling them from the outset that a case is to be declined. They’re not having to waste any time figuring out that it’s a decline — they know right from the outset.””

“Rather than uploading decisions all day, my team can now focus on making sure the right applications get to the right lenders — and that we’re getting approvals back faster for our customers.”

““We’ll be able to launch our next lines without needing new systems or people. Heron’s going to keep scaling with us.””

““We didn’t hire UAs. We didn’t build middleware. We didn’t even need a CRM. That’s multiple six figures in savings — and more importantly, we’re live.””

““We’re using Heron as middleware. It orchestrates our quote logic, applies rules, and even sends emails — all without us building anything in-house.””

““We’re turning around quotes at least 12 hours faster than any of our competitors so far. That kind of speed is a real differentiator in cyber today.””

“Heron analyzes all of those historical records and evaluates fraud risk automatically within 5 seconds. Literally like 5 seconds.”

“As fraud grows, we have to do more in order to combat that, because that ultimately affects every customer in terms of the pricing and the offer quality that we're able to put out.”

“All of the automation on the front end means that we can take our hands off of that piece of the process.”

“All of the data is like - it's like a softball lob right up to us. So we really don't spend that much time before we're able to take a swing at that and put the offer in play.”

“In order for speed to really be something that the partner that we work with can count on, it has to be speed, ease, trust and accuracy.”

“The idea for us is to grow and scale that number. We'll push the boundaries as we see more of these deals perform.”

“Knowing that when the data comes over to us, that it's accurate - meaning they didn't miss an MCA position, didn't miss a deposit from another funder, they didn't mislabel some of the revenue transfers back and forth.”