Netic

“From the minute I met the team, you could see the future laid out. Not going with Netic was just not an option,” says Dennis. “The amount of communication and connection to my pain points was unmatched. I knew Netic would be able to dive deep into oil delivery and help us serve our customers.”

““What really stands out with the Netic team is they're truly focused on their customer, the contractor,” Evin says. “That’s the fundamental difference I've seen.””

““Netic is making our service ten times better,””

“"Netic changed the way my call center runs. I have one channel, I can reach out anytime, and things change immediately ."”

““The difference that Netic has is their level of service and their knowledge level is unbelievable. Within seconds they can fix internal problems, and that ultimately translates to a better customer experience,””

““We were taken aback by the quality of the voice technology. I've been disappointed before, but now I was asking where do I sign?””

“The one thing I would say first and foremost to another CFO is Netic is a force multiplier. There's a lot of talk about AI right now. Netic has proven to us that it's real.”

“The ROI on Netic is extraordinary. Not only from a cost-savings perspective, but from a revenue capture and capability perspective as well. It has allowed us to capture tens of millions of dollars in inbound calls, as well as the ability to outbound more effectively and reach our customers where they are.”

“Netic is never going to have a bad day. It’s always going to be the same across the board. The demeanor’s not going to change. Every single time the customer gets consistency across the board. So it’s been really good for us.”

“Our call hold queue has dropped dramatically by putting Netic first,” says Jake Winchell, Paschal’s Director of Sales and Marketing. “We’ve been able to book more jobs, just having Netic available 24/7. We’ve actually booked over 24,000 more jobs this year than we did in prior years using Netic.”

“One of our favorite things about working with Netic is they're truly world-class engineers,” says Jake Winchell, Director of Sales and Marketing. “We've had calls at 8, 9, 10 o'clock at night and someone's there. They respond 24/7. With most of our vendors, we don't get that.”

“Netic enables us to continue to double every two to three years while keeping the headcount in our call center flat. Whether we’re doubling or tripling the business, whether we’re adding one location or six locations, Netic is a scalable solution. It's the best in the business, point blank, and we're going to stay where we're at.”

““Customers have really loved their interactions with PJ,” says Chelsea. “You feel like you’re talking to a Bay Club member specialist, not AI.””

““The team was really in the dirt with us, making sure they understood exactly what the club was about,” says Chelsea. “Everything from how PJ should communicate to the questions he needed to answer.””

““We’ve selected a great partner in Netic.””

““The use of AI has strengthened the Bay Club community,” says Joanne. “It allows the humans in our clubs to lean into building relationships and solving more complex problems, so our members have a better experience.””

““It was a seamless transition. They did the heavy lifting. One of Netic’s slogans is ‘we’ll run through walls for you,’ and we’ve really seen it.””

““Netic thinks about AI not just in how it drives efficiency, but in how it stays human,” Joanne says. “That matters to a brand built on relationships.””

““Partnering with Netic as a trophy product has allowed us to scale. I don’t worry about inbound now. We can continue to take market share and grow with the best-in-class tech operating for us autonomously, 24/7.””

““Netic was the first to unify those under one hood, and it's worked great.””

““Netic helped us identify those leakages. Now, we have the visibility to improve even more.””

““We’ve done a full 180 in the call center. Netic revolutionized our workflow. It makes sure everybody gets serviced while humans are still in the loop. My day is ten times easier.””

““We couldn’t reach those numbers on our own,” says Abe.”

““Netic is unbeatable because we don’t drop customers. When customer acquisition cost hovers at $400, not losing one matters.””

““Speed to lead is the game,” adds Trevor. “When a customer has a problem, we respond instantly, get them service as soon as they can schedule it, and the problem is resolved. Customers adore the reliable five-star service.””