UserGems

“"We are now using Gem-E as our message generator to really tell that personalized story...We're bringing all these contact signals into one story. When we find new hires, promotions, past champions, we are getting ads in front of them and getting them into sequences right away. Nothing is done in a vacuum."”

“You buy the tools, you buy UserGems, because you don't want to be the one that has to stay up all night because something broke. It's insanely difficult to build a sourcing pipeline for all of these signals and match them correctly to the right accounts.”

“If you think around this build versus buy thing... if you need a partner that gives you the right intelligence for your accounts, then UserGems has great signals, and now with the MCP, gives you even more orchestration.”

“The core, really value that UserGems brought to us from the beginning was pointing out which are the right accounts because they match our customers. Plus they have signal-based scoring on top, so you're looking at the right companies, and through the signals, the right companies at the right time.”

“We’ve tracked over 5,000 job changes since using UserGems about a year ago. We consider UserGems-sourced pipeline a little under $1.2 million, with 101 opportunities created. We saw great success with an 8x ROI on our contract with UserGems.”

“UserGems speeds up the process of getting the conversation started when a champion moves companies,”

“UserGems is a great way to surface leads of people who have experience with our product who have moved to a new account without manually trying to track the movement of champions.”

““11% to 16% reply rates. 54 opportunities. And as an enterprise company, that’s a lot of pipeline. This is the type of proof point that convinces me further to move down this road.””

““We have enough logic, enough data, and with AI now and great partners like UserGems, you can actually now create all of the stuff that you need so that the reps don’t have to make those kind of decisions anymore.””

““Gem-E picked up this signal, found the buyer, added them to an automated cadence and sent. So our BDR got the meeting booked after the second email.””

““Our BDRs save hours on their research steps. They don't have to monitor their full TAM or check five different tools - Gem-E is doing all that for them,””

““By layering buying signals, we’ve enhanced our targeting. For example, identifying new leadership hires at 6QAs has led to early meetings, allowing us to connect with decision-makers within their first three months at engaged accounts. This automation helps companies showing intent for Mimecast solutions to better protect their organizations.””

““Oh, there’s some attribution to UserGems? No — these opportunities came because of the UserGems campaigns,” Kristen says. “Like, real, tangible results.””

“UserGems really does supercharge coaching. When I sit in one-on-ones with BDRs, we can pull up UserGems and look at their accounts and have really thoughtful, strategic conversations. 15 years ago, it was ‘go make more dials.’ That just doesn’t work anymore. UserGems supercharges coaching, but it also supercharges results.”

“BDRs are not going away because of AI. Gem-E just makes super BDRs. The right BDRs will be supercharged with the right tech. UserGems AI helped showcase their skills because they were able to get into more relevant conversations with prospects. We got better quality meetings, better opportunities, and longer phone conversations.”

“It’s no longer ‘this is too complex for a BDR to execute.’ Now it’s ‘how can I use UserGems to operationalize this and scale it?’ UserGems allows us to take all of our creative ideas and actually put them in practice - and do it quickly. We had this expansion campaign idea and a week later, it was live. That’s a real unlock.”

“UserGems is the engine for our BDR workflow. It turns your BDRs into thoughtful sales professionals. You remove the manual, administrative layer and give them real, relevant signals so they can focus on actually selling — which is why people want to be BDRs to begin with.”

“Messaging is personal. When implementing AI, BDRs can feel like you’re taking away their voice, or asking them to send something they don’t trust. But when prospects started replying and saying, ‘Hey, I’m replying because this {Gem-E} message is so good.’ The proof was real, and it was right in front of them.”

““It’s basically like giving you an extra headcount.””

““UserGems has kicked up over 70 meetings in five months, which is exceeding what a lot of our SDRs do.””

““It’s been easy to work with UserGems. I’m running my Ops team and have 20 other things going on at once. So, it’s nice to have UserGems run smoothly in the background. And Steven — our UserGems CSM — is available to troubleshoot any issues,””

““We’ve fully automated the UserGems workflow to the point that the leads just show up for the reps to work on. This is great because there’s very little lift required from the sales team,””

““We use Mixpanel to track our users and create a cohort of those users we’re most interested in based on product usage. We then use automation to tag UserGems leads as champions in Salesforce and add more context to the contact field.””

“They love them because they know if i can 5-10 of these ‘i’ll get a booked meeting out of this.’ So seeing these leads pop up is a really positive thing that happens to them monthly. It’s referenced in QBR meetings, we get a lot of success stories forwarded to us about leads that they’ve booked meetings with and I can’t say that about all of our programs right now but we can say that about UserGems.”

“”We’re giving them a small volume that converts to a considerably high rate. If I need to book 10 meetings, I can comb through these leads rather than go through high volume to get one meeting, get my own leads, or use more inefficient ways.””