Walr

“Without our panel of engaged respondents, we don’t have a product. So Walr is really the lifeblood of our business, a bit like oil in an engine – we would slow down very quickly without them!”

“We already view Walr as an integral part of our operations, so I’m looking forward to seeing how we will become more akin to working with one another in the coming years.”

“A complimentary element to this flexibility is Walr’s responsiveness. If we encounter the odd issue, the team jump on it really quickly and guide us through the process.”

“I think one of the key advantages of working with Walr is that they are really, really good at being flexible. They take the time to understand what we need and build a plan around that.”

“Since we started working with Walr, we’ve been gradually handing over more projects to the team and have noticed real improvements in our efficiency and ability to focus on what we’re good at.”

“I would say responsive, flexible, and then – it’s not one word but – Walr is a really good business partner. They have an appetite to set us up for success and that is crucial for us in building a long-term relationship.”

“It’s extremely comforting to know we have 24/7 support, so that if there is an issue, it is dealt with quickly.”

“The team at Walr are very ‘solution minded’. Their experience is evident in what they deliver, and they are always willing to help out where possible. As we only have a small IT team, it is great to have this extension of support. Ultimately, Walr makes us feel important, we get the attention we need, when we need it. It has not been a traditional customer – supplier relationship, it has been a partnership.”

“Once some of the other countries saw the initial countries go, then it became easier to do.”

“It’s one of those big nightmare jobs nobody looks forward to. But I now have confidence that when I get started, it’s going to be much easier than it would have been.”

“We’ve been able to be much more confident about expanding into smaller countries. Occasionally we’ll dip into a smaller country and get some data, and that’s enabled us to make some really good sales. With others we may not have had the confidence we’d be able to get the data from that country.”

“One of the biggest changes was the communication. There was loads of communication. No assumptions being made, lots of checking with us. Sometimes we just throw a little spanner in the works and ask for something else, and it was just swallowed up and dealt with. Nothing was too big of an issue.”

“We went through all the obsessive checking that the data quality was something we could trust, that you had the scope and the range.”

“The advantage of partnering with Walr is the level of service you receive. The fact you have people who truly listen to what you say is really important to us. The team at Walr take the time to understand our business problem, rather than delivering a generic ‘one size fits all’ approach.”

““The biggest compliment I can give Walr is that we stopped looking elsewhere.””

““Speed only really helps if the data can be trusted.””

““Very often the specs of our quotes change because the client changes something, and Walr have always been prompt and efficient in dealing with those changes.””

““It’s refreshing to feel like the client,” Tom said. “I send specs in the way that works for me. Walr just gets it and moves.””

“This trust-based relationship has proven crucial in an industry where panel providers can sometimes become commoditized. Walr has successfully differentiated itself by prioritizing relationship-building and client success over pure transactional interactions.”

“The responsiveness of the team has been particularly valuable. Their ability to quickly address queries and concerns has built a strong foundation of trust, ensuring we can focus on delivering insights to our clients rather than managing operational challenges.”

“This means we can reach out to the Walr team with confidence, knowing that even if they can’t fulfil a particular request, they will proactively suggest alternative solutions or connect us with appropriate specialists.”

“What sets Walr apart is its genuinely seamless approach to client relationships. The team actively engages with projects, offering suggestions and solutions that may even sit outside their core services.”

“Walr has gone above and beyond to improve how we collect client feedback. We can now rely on our customer insights, knowing the process has been fully automated and captured correctly in our CRM system. This trust in the underlying technology frees us to focus on actioning our client-centric policies.”

“Gaining access to Walr’s audience network and technology continues to strengthen the infrastructure behind our products. At the heart of everything we do at Delineate is an absolute commitment to data quality – our clients depend on the accuracy of the signals we deliver to make their most consequential brand decisions. This partnership directly reinforces that. We can continue to grow at pace without compromising on the standards our clients rightly expect.”