Whatfix

““The problem with any system training is that it’s really hard to tailor training based on user roles. With Whatfix, you have the opportunity to instantly access information, rather than wait until a subject matter expert is available.””

““Before Whatfix, agents had to leave workflows to find help. Now they have everything at their fingertips. It’s about having people self-serve and deal with things themselves—that’s where we’ve seen real change. It’s greatly impacted our support call volume.””

““We’d been on WalkMe for years, but we hit limits on customization and support. Whatfix was a better fit on both, and the migration moved fast once we got started,””

““Whatfix gave us the support and flexibility to govern guidance by role, simplify a heavy curriculum, and keep users moving through constant releases."”

““Whatfix made migration a great experience for us with its FastTrack program. We moved hundreds of content pieces in just over a month, which helped us accelerate adoption and drive value much faster.””

““Now that we have Authoring Agent, I can send content creation to the experts. The subject matter experts are creating the content, and I’m back to where I should be: managing the app and managing that user experience.””

““Whatfix is very, very easy to use. There isn’t really a problem they can’t solve, and if it hasn’t been done before, there’s always a team I can work with to find a solution.””

““We’ve seen a 40% increase in user adoption. At the beginning, no one really knew what CLM was, but with Whatfix’s Smart Tips, Pop-Ups, and in-app guidance, we’ve been able to significantly increase adoption.””

““With Whatfix, we significantly reduced the time new joiners spend on onboarding. They now spend 45% less time in training, with a far more interactive experience, and we’re seeing them get up to speed on our core technology much faster.””

““The biggest value of Whatfix is delivering change from within the platform, helping us drive adoption of new ATS features, support compliance, and guide 5,500 users (recruiters) globally with contextual, localized experiences.””

“Thanks to Whatfix, our therapists are self-sufficient and empowered to resolve issues on their own.”

“We’ve utilized AI within Self Help so our clinicians can simply ask a question directly within the EHR system and get an immediate response. It provides a summarized answer and surfaces the relevant articles and documentation they need at that moment.”

“Thanks to Whatfix, our therapists are more self-sufficient and empowered to resolve issues on their own.”

“Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do, and the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self Help go from a concept to what it is today. So I was really, really happy with that.”

“What started as a simple 'point & click' & how-to exercise has transformed into a growth partnership. Whatfix helps us ensure compliance across contract start and end dates with in-app guidance & interactive smart triggers, thereby saving us a tremendous amount of rework, avoiding contract delays and boosting user experience.”

““Whatfix is the in-app guidance system that overlays Trellis and provides our users on-demand support for processes right on the page they are on. [It helps] ignite a spark of knowledge that leaves our users feeling confident and empowered with all our products,””

““As a result of implementing Whatfix, we have seen a decrease in bug tickets, an increase in user satisfaction, and an overall better experience for my team having to support less.””

“Whatfix approaches the relationship as very much a partnership. I definitely feel like they’re part of our team.”

““Providing our agents the tools they need when and where they need them helps agents complete the sale faster and more efficiently,””

“The relationship between a customer and the application is the biggest driver of our success. If people have questions, answers should be easy to find. Whatfix features are a solution to go digital and transform all your documentation needs to be contextual, accessible, and easy to use.”

““It’s been great working with Whatfix; they are open to new ideas. We suggested an innovation and three months later saw it in production. They listen, collaborate, and care about our business goals.””

““We will definitely use Whatfix to drive more in-product communication across a greater range of products. Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.””

“With Whatfix, our product team was empowered to create content and walkthroughs without dependencies on development, design, or release dates, with partners better equipped to educate themselves with new and existing features. 75% of partners find what they need in the self-help search section”

““We will continue to use Whatfix to fill current gaps in training materials in existing and new applications. We also intend to expand Whatfix analytics to determine where additional content is needed. For example, by identifying unsuccessful search queries and creating content to answer those questions. The future is very bright for the relationship.””

““Although the Workday DAP has only been live for a few months, we’re achieving 94% user engagement and 91% self help search success,” says Behnke.”