Bandwidth

“In the past, we used nine different carriers to power our contact center operations globally—Bandwidth alone was able to get us direct PSTN replacement for the vast majority of the world.”

“Without Bandwidth, we wouldn’t have been able to go worldwide so fast. Thanks to their compliant coverage, we have been able to increase the number of countries we can reach by 3-5x.”

“Our work with Bandwidth expands enterprise access to the latest advances in machine learning.”

“AI is transforming the customer service experience, and we’re excited to partner with Bandwidth to bring its customers rich, intuitive customer conversations.”

“Bandwidth has given us more flexibility over the future of our telephony with Bring Your Own Carrier (BYOC) via Direct Routing for Microsoft Teams.”

“By doing that, I can assure a 10 percent or less time to detect for any issues to my business stakeholders, which is extremely powerful because every minute loss of productivity is a loss of dollar revenue for us and a CSAT score. And that’s, I’m really thankful to Bandwidth, having that partnership and building up such an innovative product and putting that power in our hands, to make our lives successful.”

“I still recall my first meeting with the Bandwidth team. It was a thirty-minute meeting—first 15 minutes were “this is what I want,” and last 15 minutes were “here’s a document, here’s your test account, go for it.” And in the next 45 minutes, my lines were really hot.”

““Our partnership with Bandwidth really enables that efficiency because we can do all of the magic with APIs. All they have to do is pick up the phone. They never worry about call quality. It’s all ready for them at their fingertips.””

““It is easy to justify a switch to the Bring Your Own Carrier approach when it comes down to savings. Supporting BYOC in-house from a technology standpoint may be a scary switch for some technology leaders—but it’s much easier than they might think.””

““Having a direct relationship with Bandwidth and consolidating all of our communication services with them has allowed us to save at least 50% on communication costs. This is compared to an alternative of enlisting those services separately through the platform or PBX provider.””

““Bandwidth, with their extensive APIs and phenomenal technical support, are excellent partners. They truly enable us to deliver these next-level customer experiences.””

““Bandwidth really bridges the gap between your traditional telco provider and the modern technology company—providing all the API-rich services that we require.””

““Being able to collect, enrich, and correlate data in near real-time is very important to us. Bandwidth allows us to do that as our telecommunications partner. It’s a unique feature you probably wouldn’t see with other carriers—or at least not traditional carriers.””

““We know that we can rely on Bandwidth to deliver those calls at a high quality. Whether it’s a contact center or a corporate PBX, we get very consistent results across the board.””

““Having a direct relationship with Bandwidth and consolidating all of our communication services through Bandwidth allows us to save at least 50% on communication costs.””

“Anything is possible within our team. We built a very robust technology stack that allows us to solve business challenges through innovation.”

“Pennymac is definitely a customer-centric company. From internal processes to technology investments, a lot of what we do is centered on delivering excellent customer service.”

““Instead of providing us with a standard support model with boilerplate language and processes, you really came to us and tried to understand what our requirements were for a partnership to make this successful as possible, and that makes all the difference.””

““Being able to have that visibility through the tools that Bandwidth is providing makes us a better provider to our customers. And it’s super exciting, to be sure that deliverability is the best it can be.””

““Any partner to us that can make it easier for us to do what we do best, that's going to be what we look for. And Bandwidth’s done a great job of doing that.””

“My biggest priorities are determining what partners we work with and we’re considering scalability, the product set available to us, and ultimately building really strong partnerships.”

“We’ve literally had zero down calls in the US since we migrated to Bandwidth.”